Account Representative - PNP

There’s a Place for You at Crawford Electric Supply. A career at Crawford Electric Supply is more than a job. You’re investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers.
Crawford Electric Supply offers electrical products and services to contractors, delivering power to offices, homes, factories and other buildings across the southeast United States. We operate as part of the Sonepar group – the world’s #1 electrical distributor.

Location: La Vergne, TN |
Job Type: Full time

An Account Representative is responsible for inbound and outbound sales calls, handling current and potential customers to generate revenue while keeping customer satisfaction at the core of every decision. You will solve customer issues and complaints, build relationships, and meet personal and team targets.

• Work collaboratively with PNP Program Leadership to identify, qualify, and grow small‑to‑medium accounts
• Manage large volumes of inbound and outbound calls in a timely manner
• Follow communication scripts for different topics
• Seize upsell opportunities for products and services
• Build sustainable relationships and engage customers by responding to their needs, offering solutions, and introducing internal resources
• Keep records of all conversations via CRM in a comprehensible way
• Attend educational seminars and training to improve knowledge and performance
• Meet personal and team quantitative and qualitative targets
• Understand marketing campaigns and communicate them to customers
• Set up and maintain SPA’s and customer digital platforms
• Utilize CRM as the customer management tool

• 3+ years of sales or experience in an outbound sales call role
• Basic navigation of Eclipse, SSM and Microsoft Office
• Knowledgeable of electrical products and distribution
• Strong phone and verbal communication skills with active listening
• Experience using CRM systems and best practices
• Customer focus and adaptability to different personality types
• Ability to multi‑task, set priorities and manage time effectively
• Proficiency working in a team environment

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Opportunity to become a shareholder
• Employer‑paid short‑ and long‑term disability
• Employer‑paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We’re proud to be a military‑friendly company and offer many employee resource groups (ERGs) to help you connect and feel supported.

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, protected veteran or military status, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. If a reasonable accommodation is required, please call 843‑745‑2420 or email recruiting@sonepar‑

Applicants and employees are protected under Federal law from discrimination. To learn more, .

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, .