Senior Associate, Warehouse Operations

What Warehouse Operations contributes to Cardinal Health

Operations is responsible for materials handling and product distribution in a distribution or manufacturing environment. Includes warehousing and fulfillment of materials and products, transportation, inventory management as well as demand, supply and manufacturing planning. Warehouse Operations is responsible for performing/controlling a combination of manual or automated tasks necessary for the receipt, storage, and shipment of product. This may include functions of receiving, picking, packing, shipping, staging, transporting, storage, delivery, etc.

Also responsible for the efficient flow of products from the point of product receipt from vendors to the shipment of products (via prescribed service parameters) to a variety of internal and external customers.

The Senior Associate, Warehouse Operations applies broad knowledge to ensure the integrity, quality, and accuracy of the facility’s inventory, which can including but is not limited to: controlling inventory adjustments and holds, profiling/sorting incoming product, resolving inbound and outbound discrepancies, purchasing supplies, ensuring timely delivery and processing physical returns. The Senior Associate executes the facility’s standard operating procedures (SOPs) and responds effectively to routine and complex inventory/purchasing control issues.

Schedule: Friday 8:00am to 4:30pm, Saturday through Monday 8:00am to 6:30pm (overtime per business needs)

• Maintains inventory accuracy by managing product holds, product movements, physical returns, purchasing of products and automated tracking of inventory.
• Drives efficient picking and replenishment by profiling products to determine the best slotting, based on weights and measures, palette dimensions, frequency of product movement, expiration date, hazardous classifications and other characteristics. Could also drive efficient purchase orders, ensuring a timely manner of delivery to Cardinal Health 3PLs.
• Continually monitors quality and productivity metrics including damaged product, adjustments, shortages, and cycle counts, among others. Regularly communicates with Supervisor and other internal departments on inventory accuracy and quality metrics related to given products or customers. Could also communicate with outside vendors to secure supplies for operational needs.
• Investigates outbound discrepancies by checking for differences between physical counts and WMS records. Identifies and reports variances to Customer Care team and ensures that customers are shipped variances promptly, and documents all variances and issues in line with SOPs.
• Resolves inbound discrepancies by initiating communication with external suppliers and coordinating with Quality Assurance teams. Makes necessary adjustments in WMS and determines implications for customer order fulfillment.
• Determines proper resolution of discrepancies and other operational errors to ensure that customer commitments can be fulfilled in scheduled timeframe. Promptly communicates the root cause and resolution to the Supervisor, Manager, and other internal stakeholders as necessary to minimize future errors.
• May place Purchasing Orders (POs) for customers and tracks to ensure on time deliveries to prevent service disruptions.
• Proactively identifies opportunities to improve operations and mitigate risks in inventory control and broader operations. Provides input into operational excellence initiatives through Supervisor and Manager.
• Serves as a resource to other team members, instructs Associates on complex picking, put-away, and replenishment tasks to maximize inventory accuracy, is flexible to support daily operational needs. May assist in occasional warehouse audits by providing reporting and answering questions related to inventory control procedures, as necessary.

• 2-4 years of experience, preferred
• High School diploma, GED or equivalent, or equivalent work experience, preferred

• Applies knowledge and company policies to complete a variety of tasks
• Demonstrates a working knowledge of jobs outside…