Help Desk Specialist – IT support

Requirements

• I have 5–8 years of IT support experience, ideally in a manufacturing setting.
• I am proficient in Active Directory, Office 365, and ERP systems (Global Shop is preferred).
• I have experience with ITSM ticketing systems like Fresh Service or Service Now.
• I possess basic networking knowledge and have skills in troubleshooting printers and RF scanners.
• I hold CompTIA certifications (A+, Network+, or similar) and have a college degree in IT, Computer Science, or related experience.
• I have reliable transportation for travel between sites.
• I demonstrate strong problem-solving abilities, as well as effective communication and interpersonal skills.

Responsibilities:

• I provide robust L1-L2 support for hardware, software, networks, printers, and RF scanners across various manufacturing locations.
• I manage Active Directory user accounts, their permissions, and group policies.
• I support Office 365 applications, such as Outlook, Teams, SharePoint, and One Drive.
• I administer and troubleshoot the ERP system (Global Shop preferred).
• I respond to support tickets through ITSM platforms (like Fresh Service and Service Now) and ensure timely resolutions.
• I perform basic networking troubleshooting including TCP/IP, DNS, DHCP, VPNs, and switches.
• I maintain IT inventory, assist with hardware deployments, and keep track of assets.
• I collaborate with Level 2/3 IT staff and vendors for escalated issues.

Company:

I am seeking a skilled Level 1 Helpdesk Technician for a long-term contract position in La Verne, CA, with the possibility of becoming a permanent employee. The hourly rate ranges from $29 to $32, along with mileage reimbursement. This role demands reliable transportation for travel between manufacturing sites within a 20–30-mile radius. Joining us means engaging in a dynamic manufacturing environment, offering opportunities for career growth and professional development.