Technology Alignment Engineer - MSP

• Location:
  
  On-site, based in La Verne, CA, with client visits. Client headquarters are generally within a 30-mile radius of the office.
• Reports To:
  
  Technology Alignment Team Lead
• Department:
  
  Technology Alignment
• Type:
  
  Full-time
  · Onsite·8am-5pm PST

Modern IT helps people and businesses move forward with confidence. We partner with business leaders and internal IT teams to simplify technology, strengthen security, and connect IT decisions to business priorities. Our focused Microsoft approach brings tools and processes together so teams can work with greater clarity.

We ask thoughtful questions, share what we learn, and build trusted relationships through clear communication and reliable follow-through.

Proactive technology alignment helps clients make informed decisions and reduce avoidable disruption. You will assess infrastructure against standards, document gaps, and explain practical recommendations in terms of risk and business value.

You are accountable for:every assigned client benchmarked and scored on schedule, and each scheduled service dayrunsat least 90% proactive - with findings documented and reviewed with the client.

• Benchmarking & scorecards.
  
  Review each assigned client's LAN/WAN and configurations against MSP and industry standards, on schedule, using the benchmarking platform.

• The Scheduled Service Day.
  
  Run BDOS and EDOS client meetings, complete Unique Client Checklists, and deliver and review the TAE Service Day Deliverable - holding 90% proactive / 10% reactive or better.

• Fewer reactive tickets.
  
  Close the misalignments that drive reactive work, pushing Tickets per Endpoint per Month and average resolution time down.

• Documentation & SOPs.Build andmaintainthe client technical documentation library and client-specific SOPs - app installs, new-user setups, endpoint config.

• Sharper standards.
  
  Contribute benchmarks to the Standards Committee and keep thestandardslibrary evolving.

• Revenue from findings.
  
  Surface project opportunities from what you find and feed thevCIOpreflight and Technology Business Review (T ) process.

• Every assigned client is benchmarked and scored on schedule - 100%.

• Scheduled service days run 90% proactive or better.

• Tickets per endpoint and resolution times trend down quarter over quarter.

• Documentation and SOPs stay current - nothing lives only in your head.

• A proactive practitioner who identifies risks early and follows through on improvements.

• Methodical and documentation-loving - finishes the scorecard and writes the SOP.

• Client-facing and credible: canwalkan office, run a client meeting, and explain risk in plain business terms.

• Disciplined withtime;protects the proactive agenda when reactive work piles up.

• A team playerwho does cleanwarm handoffs with thevCIO, Service Desk, and Projects.

• Prioritize proactive benchmarking and scheduled client work.
• Own documentation, standard operating procedures, and checklists.
• Educate clients and protect the proactive agenda when reactive work increases.
• Follow standardized processes and the agreed benchmarking schedule.
• Coordinate clear handoffs with colleagues.

• Take an informed stance - use benchmarking evidence to guide client recommendations.
• Build for better - improve standards and reduce avoidable reactive work.
• Move forward with velocity - stay curious, keep learning, and strengthen the standards.
• Act as humans first - protect client relationships through honest education and reliable follow-through.
• Demystify IT - explain findings and next steps in clear business language.

• 5+years of hands-on infrastructure experience (LAN/WAN, servers, endpoints, RMM and security tooling) in an MSP or equivalent environment.

• The ability to benchmark systems against standards and translate findings into client-facing risk and business value.

• Strong documentation skills - SOPs, checklists, anda technicallibrary kept current.

• Professional client communication;for the onsite track, comfort leading clientmeetingsand reliable transportation for visits.

• A non-negotiable gate:you can show hands-on proactive benchmarking / technology-alignment work you personally performed-real infrastructure reviewed againststandards,findings turned into documented risk,and a client-facing recommendation.

• Based near or able to commute to La Verne, CA for 8am-5pm PST-aligned hours
• On-call expectation: the employee is expected to be on a weekend on-call rotation to attend to client…