Senior Collections Specialist

This position is onsite
.
Occasional weekends and late evening required.

Embark on an exciting journey with the University of La Verne, where your career aspirations come to life in a vibrant and welcoming environment. Established in 1891, our diverse and inclusive community is more than just a university—it’s a home for passionate individuals like you.

At the University of La Verne, we embody four core values that set us apart—Ethical Reasoning, Diversity and Inclusivity, Lifelong Learning, and Civic and Community Engagement. If you’re fueled by these principles and are eager to make a meaningful impact, your journey begins here.

With a rich history spanning 132 years, the University of La Verne boasts a global Leo Family of 89,000+ accomplished alumni. As the #1 private university in California for social mobility according to U.S. News and World Report 2024, and recently recognized as the 33rd Best U.S. College by the Wall Street Journal 2024, we take pride in our commitment to excellence in education.

Join us in shaping the future, where your passion meets purpose.

The University supports a diverse and inclusive environment where students recognize and benefit from the life experiences and viewpoints of other students, faculty, and staff. Diversity is an active and intentional practice that supports difference and multiplicity to expand knowledge, educate capable citizens, develop the whole person, and serve our local and global communities. Promoting and sustaining diversity is a commitment to educational quality and the creation of positive, respectful learning communities.

Maintains responsibility for past due outstanding tuition balances. Manages the past due balance portfolio. Responsible for the assignment of accounts to the third party agencies. Responsibilities also include the active Perkins Loan program. Candidate must have strong customer service skills, along with the ability to multitask and work independently.

• Bachelor’s Degree form an accredited institution
• 1 year of experience working in a Student Accounts or Financial Aid Office
• 2 years of experience working in higher education
• Strong verbal, written communication and presentation skills. Excellent customer service skills
• Proficient in in Microsoft Office
• Experience with managing projects, tracking deliverables and following up on completion
• Ability to interact in a professional manner during stressful situations
• Ability to work effectively as a team player
• Ability to analyze, interpret data and make independent decisions

• Strong working knowledge of computer systems and software applications. Experience with Banner, Cashnet and Cognos is desired
• Sensitivity to cultural diversity and ability to communicate and interact effectively with people of all ages and backgrounds.

Salary will be commensurate with experience and internal equity. Benefits include a comprehensive health and wellness plan, tuition remission program for employee, spouse, and dependent children, a generous contribution to the University’s 403B retirement plan, and a generous time off plan.

Employment is contingent upon successful completion and clearance of a background check and employment verification.

Number of Vacancies 1

Responsible for compliance with federal, state and institutional regulations governing collection activities, including, but not limited to, bankruptcy laws, FERPA , Fair Debt Credit Reporting Act and Collection Laws.

Percentage Of Time 20

Responsible for the collection of past due tuition accounts and responding using tact and discretion…