Shift Lead

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Compensation will be based on skills and experience.

$17.00/hr - $20.00/hr

• Opens and closes the store in the absence of store management, including all required systems start‑ups and cash handling, ensuring the floor and stockroom are ready for the business day. Responsible for opening the back door for deliveries.
• Completes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.
• Models and delivers a distinctive and delightful customer experience.
• Engages customers by greeting them and offering assistance with products and services. Resolves customer issues to ensure a positive experience.
• Models and shares customer service best practices with all team members, including interpersonal habits (e.g., greeting, eye contact, courtesy) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied).
• Assists with and coaches other team members for the warehouse and vendor ordering process, including opening the backdoor for vendor deliveries.
• Registers all related sales on the assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.
• Assists manager or assistant store manager with reviewing order exceptions and reverse logistics tasks.
• Assesses and develops displays, including promotional, seasonal, and sale merchandise. Completes resets and revisions.
• Maintains accurate inventory counts for departments, stockroom, and overstock locations.
• Ensures the Outdate program is followed. Maintains the accuracy of on‑hand quantities.
• Responsible for basic department pricing adjustments and ensures signage supports accurate pricing.
• Assists with bookkeeping activities: cash report, cash counts, ledgers, and bill payments as needed.
• Supports exterior and interior maintenance, ensuring the store is clean, neat, and orderly; requests repairs as necessary.
• Separates food items (e.g., raw foods from pre‑cooked) and places products per policy. Manages stock rotation using FIFO.
• Provides knowledge of store systems and equipment.
• Assists at the Pharmacy out window as requested.
• Ensures compliance with state and local laws regarding regulated products.
• Checks team members’ bags before leaving the store.
• Complies with all company policies and maintains respectful relationships with coworkers.
• Completes special assignments and other tasks as assigned.

• Attends required training and completes PPLs requested by Manager.

• Serves as liaison between management and non‑management team members, communicating assigned tasks when management is absent.
  
  Reports disciplinary issues and customer complaints to management.

• One year of prior leadership, supervisory, or retail key holder work experience.
• Fluency in reading, writing, and speaking English (except in Puerto Rico).

• Knowledge of store inventory control.
• Consideration of qualified applicants with arrest and conviction records.
• Valid PTCB certification or pharmacy license as required by state.

An Equal Opportunity Employer, including disability/veterans.

The actual compensation that you will be offered will depend on various factors such as geography, skills, experience, and education. This role will remain open until filled. To review benefits, please visit

Not Applicable

Full‑time

Management and Manufacturing

Location:

Omaha, NE