Analyst II, IT

Overview

Ready to build a rewarding career in an industry that is transforming the future?

Vale Base Metals – a global supplier of the critical minerals transforming the future. With industry-leading reserves of copper and nickel in Canada, Brazil, and Indonesia, and state-of-the-art infrastructure in the U.K., Canada, and Japan, VBM delivers a secure and responsible supply of high-quality products to customers across Europe, the Americas, and Asia.

Global demand for critical minerals is growing exponentially. From energy to aerospace, batteries to magnets, robotics to artificial intelligence, a secure and responsible supply of critical minerals is fundamental to power modern technologies. And at Vale Base Metals, we are transforming our business to provide a secure and responsible supply of these minerals.

Join our diverse team of 13,000 talented individuals committed to providing mineral security to a world in transition. We invite you to put your skills to work, driving meaningful and enduring change while enjoying a rewarding career.

We are currently seeking a Analyst II, EUC to join our IT Operations & Projects team in Voisey’s Bay, Labrador a fly-in fly-out operation.

This is a 12 month-fixed term position starting in June 2026.

As an Analyst II, EUC you will be responsible for operation and maintenance of end user devices and services including field services, print, computers, mobility, meeting rooms, telephone, radio systems and radio frequency spectrum licensing, and cabling to enable business capabilities in Vale Base Metals (VBM) Canada and International. The role is responsible to ensure these services are aligned with business requirements, agreed service levels, and Technology policies and standards while achieving excellence in service with cost efficiency.

• Ensure efficient interface between VBM business asset stakeholders, VBM IT functional areas, Global IT functional areas, key IT vendors, & IT service suppliers to maintain stable IT operational services
• Work with third parties responsible for field services, print, computers, mobility, meeting rooms, telephone, radio systems, and cabling ensuring the reliability, security, and scalability of these services along with the physical implementations supporting them
• Implement goals tied to strategic plans for end user services to align with business goals ensuring high availability, customer experience, and performance including support of IT project strategy definition
• Work to ensure alignment of multifunctional and strategic initiatives with peers in IT
• Monitor the performance of key end user services to achieve expectations of agreed service level (SLA) and/or operational level (OLA) in technologies/services under your responsibility
• Generate regular reports on service performance, incidents, and improvements for use in monthly IT performance metrics & KPI (Key Performance Indicators) dashboards
• Manage service contracts in scope, guaranteeing costs optimization and excellence in end user services including project transition
• Provide and maintain consistent information on all IT end user assets
• Serve as point of escalation, review and approval for issues and decisions as it relates to technologies/services under your responsibility
• Manage risks associated with cyber vulnerabilities, information privacy legislation requirements, compliance & audits
• Continually seek opportunities to optimize the costs of IT end user services
• Ensure adherence to risk management and compliance processes, including Security and Technology policies
• Support execution of local IT budget including cost review and evidence
• Recommend and implement cost reductions, risk reduction, efficiency, & continuous quality improvements
• Maintain VBM standards for 5S, routine inspection & reporting as required for the IT operational areas and routines
• Ensure the VBM values, behaviors, golden rules and other guidelines are adhered to by the IT operational services team and its vendors, partners and service providers always provide transition support for APJ/EU, Vale S.A. and OT services to other leaders as defined or work to define resources required to…