Onsite Field Services Technician, Voisey’s Bay, NL

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.

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• Interfaces with end users to resolve complex technology problems concerning system function which have been escalated through a problem ticket process.
• Assesses diagnostic information and determines alternative courses of action.
• Recommends and implements process changes.
• Coordinates and/or conducts install, move, add, and change (IMAC) activities based for complex activities including integrated equipment and systems.
• Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected time frames, service level agreements and other criteria.
• Measures, maintains, and documents team performance in relation to established goals, time frames and service levels.
• Revises plans, as necessary.
• Provides technical services in support of project work; works with project teams to develop, engineer, and implement defined technical activities, such as distributing new personal computers, in accordance with established guidelines and procedures.
• Provides guidance and training to client population on system and products to eliminate recurring errors for systems/products.
• Escalates issues or concerns as appropriate.
• Recommends changes to procedures and processes; implements as approved.
• Maintains currency regarding technological, process and/or other advances, specifically in line of service, to ensure team performance and to achieve team objectives.
• Creates and maintains systems software and hardware documentation and assesses system information where appropriate.

• Must have High School diploma or G.E.D.
• College diploma or University degree in a computer related field is an asset
• 3-5 years of IT technical support experience
• Experience with recent Windows operating systems, Windows 10, 11 preferably in an enterprise environment.
• Experience with use of Office 365 products preferably in an enterprise environment (Word, Excel, PowerPoint, Teams, SharePoint, Outlook)
• Experience working with Multifactor Authentication
• Experience work with Microsoft Intune.
• Experience with solving computer-related technical problems both hardware and software.
• Experience with following company escalation policies

• Strong interpersonal skills for interacting with team members and clients
• Strong communication skills, both oral and written
• Strong organization skills to balance and prioritize work
• Strong analytical and problem-solving skills
• Good initiative and proactivity
• Experience working with radios and systems an asset
• Experience working in an industrial or underground environment an asset
• Experience with Service Now ticketing system
• Networking Experience and ability to troubleshoot basic to complex network problems
• Experience with Mobile devices such as tablets and phones (Android and IOS).
• Knowledge of MDM functionality and Mobility Device security (E.G. Samsung Knox) an asset.
• Experience with Cisco Call Manager
• Experience with Lenovo/Dell hardware an asset.

• Client or office environment – onsite at client facility 24/7 On Call may be required while you are onsite.
• Rotation:
  Fly in support, 2 weeks onsite, and 2 weeks off rotation.
• Shift
  
  Schedule:
  
  12-hour days consecutive for 14…