Telephone Triage Registered Nurse

Use telephone triage and clinical judgment to guide patients toward timely care from your home. Support Fonemed callers across Canadian operations.

This Registered Nurse position serves Newfoundland and Labrador's 811 Health Line and Mental Health Crisis Line. You will assess varied calls, follow Schmitt-Thompson protocols, provide nursing advice, and document clear clinical data. Mental health, addictions, and crisis intervention are central to the service.

• Triage callers by telephone and provide medical advice
• Deliver mental health and crisis intervention support
• Combine protocols with clinical judgment for dispositions
• Document confidential medical records to company standards
• Communicate concise direction during patient encounters

• Recognized School of Nursing graduation
• Two years of recent triage or clinical experience
• Mental health, addictions, or crisis care experience valued
• CRNNL licensure or willingness to obtain licensure
• Private workspace, computer, headset, and high-speed internet

Bring attentive listening, independent decision-making, and nursing expertise to Fonemed's telephone triage service for patients.