Administrative Support Specialist

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Full Time Regular Non-Ex Staff w Benef Main Campus

Salary: $40,000.00 Annually

The Administrative Support Specialist is Student Financial Services (SFS) first point of  person, by telephone, and by email for current and prospective students, parents of students, University faculty, University staff, Abbey members, and the community. This person receives the initial phone calls, processes payment and billing information and insurance information as needed. This person also monitors the Student Financial Service email and assists with communication to students regarding outstanding balances or missed payments.

Saint Martin's University is more than just a place of learning - it's a welcoming community where students, faculty, and staff come together with purpose and heart. Founded in 1895 by the Benedictine monks of Saint Martin's Abbey, we are grounded in the timeless Benedictine values of community, hospitality, and balance. These values, combined with a Saint Martin's liberal arts education, shape our approach to education and daily life, encouraging students to think deeply, act with compassion, and serve with purpose.

As part of the Catholic Intellectual Tradition, we honor the integration of faith and reason, the dignity of every person, and a shared responsibility for the common good. Our mission is to form graduates who are not only intellectually curious and ethically grounded, but also deeply committed to building a more just and equitable world. At Saint Martin's, we care about the whole person.

Our supportive campus culture is built to help students thrive - academically, personally, and professionally. We pay special attention to the needs of those who have been historically underserved, and we work intentionally to create an inclusive, respectful, and compassionate environment for all.

We warmly invite mission-driven individuals to join our community - not just to work here, but to be part of something meaningful. Together, we educate students who go on to make a positive difference in their lives, their communities, and the world.

Essential Functions & Responsibilities - Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and duties performed by incumbents of this position. Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours.

Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following.

• Provide initial contact for Student Financial Services in person, by email, and by phone, with current and prospective students, parents of students, University faculty, University staff, Abbey members, and the community.
• Collection and receipt of student payments in person and by mail
• Maintain correspondence files, route correspondence, and telephone calls to appropriate individuals for further handling, and responds to SFS email and voicemail messages.
• Assists with the distribution and mailing of SFS materials (including monthly billing statements for past due accounts, past due letters, and new student billing packets).
• Enter and/or update critical data into PowerCAMPUS such as FERPA information, payment plan coding, updated addresses, etc.
• Assist students with account/payment plan information by accessing PowerCAMPUS and Meadow portal
• Assists with outreach to students with past due balances to encourage payment plans/payments
• Research returned mail for updated addresses and update student system
• Prepare estimates for students based on expected aid and billing.
• Assist office team members with routine and advanced clerical duties, including, but not limited to the processing of daily deposits, the review and follow up of outstanding balances, and the review and update of Holds placed by Student Financial Services.
• Assists other Student Financial Services team members with tasks as needed.
• Other duties as assigned.

• Strong positive customer service skills along with the ability…