Office Manager

Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential.

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Opsahl Dawson (ODC) was founded in 1979 in Longview, WA, where we have flourished into the award-winning firm we are today. We specialize in Accounting, Tax Preparation, and Bookkeeping with 175+ people across the United States. With 30+ years of proven service, we’re the go-to CPA firm in SW Washington. You’ll be joining a fun team and a renowned firm that is recognized as one of the Top 10 Fastest Growing Accounting Firms by Accounting Today.

In January 2023, ODC made the strategic decision to join Ascend! With Ascend’s partnership and shared resources, ODC is well positioned for strong innovation and growth in the years to come.

We are seeking an Office Manager to join our team in Lacey, WA ! In this role, you’ll be a pivotal part of our daily operations. You’ll be responsible for a variety of administrative tasks, office organization, and client/professional support, all while contributing to an efficient, organized, and fun office environment. This is more than just an administrative position—you’ll actively engage with our clients and team members of the firm, becoming an integral part of our team while fostering meaningful relationships!

• Perform front desk duties such as greeting clients, answering phones, handling incoming/outgoing packages and mail, scanning and running errands.
• Maintain knowledge of general practices to properly serve clients (ex: delivery of tax forms, understanding and complying with billing policies, knowledge of tax forms and other standard documents, etc.)
• Uphold a high level of customer service with clients and build strong interpersonal relationships with in-office and remote team members
• Responsible for meeting compliance deadlines and maintaining completion of office-assigned task lists. Communicate project deadlines, status updates and workflow questions.
• Assist with daily cash deposits and take client payments as necessary.
• Maintain safe and organized office environment, maintaining neat and orderly presentation to employees and clients' comfort and accessibility. (ex: conference room organization and cleanliness)
• Coordinate with human resources to assist with onboarding and offboarding of office employees, coordinating community involvement, and marketing opportunities.
• Coordinate with company IT team to serve as a liaison for location-related hardware/software needs and issues.
• Facilities Management – maintain your office location facilities and related messaging (office open/closure, building maintenance, security and door systems, coordinate with service providers, etc). Order and maintain supply inventory and assist with internal firm snacks, meals and events.
• Maintain cleanliness of shared kitchen space - opening and closing duties (ex: unload and run dishwasher; monitor fridge cleanliness - communicate with staff as needed).
• Stay current on software/technology and collaborate with administrative team and leadership to be proactive and solution-oriented.
• Other special projects as assigned.

• High school diploma or equivalent and some college coursework required
• 3+…