Facility Coordinator

Are you inspired by the idea of supporting our nation’s critical infrastructure and securing communications for first responders, utilities, and transportation?

Does the prospect of serving as the first line of contact for a growing customer base in a nationally established, multi-location business appeal to you?

Are you an independent, self-motivated, individual contributor also capable of rolling up your sleeves and supporting your teammates when unexpected challenges arise?

Join a growing team that has strong bonds with Law Enforcement, Fire and Emergency. RACOM was established in 1972 and designs, sells, installs, and maintains all of the technologies used in the “second half of the 911 response equation” — from the time an emergency dispatcher answers a 911 call to the time police, fire and ambulances arrive on scene, supporting specialized phone systems, pagers, radios, and voice recorders to warning lights and sirens.

RACOM has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern Communications acquired RACOM corporation, and now comprises 250 employees across 17 locations nationwide.

The Facilities Coordinator is responsible for managing the day-to-day operations of the assigned service center, ensuring a well‑maintained, organized, and efficiently functioning facility. This role requires excellent organizational, customer service, and sales skills to support the company's objectives and contribute to local revenue growth.

• Oversee the daily operations of the service center, including opening and closing procedures, facility maintenance, security, and customer service.
• Manage customer walk‑ins, phone calls, and service requests, routing them to the appropriate personnel as needed and maintaining a log of inquiries and resolutions.
• Coordinate with the Service Manager to address any facility‑related issues that may impact service operations, including equipment maintenance and storage.
• On a daily basis, coordinate with the Service Manager to aggregate all service‑identified sales opportunities for processing either by the Facilities Coordinator, or for escalation to the Regional Service Development Manager.
• Prepare and issue quotes for customers, working closely with the Regional Service Development Manager to identify opportunities for local sales growth and follow up on leads and referrals.
• Coordinate all billing activities and transactions with respect to non‑project related billing within local service area – interact with finance team personnel as appropriate.
• Consistently maintain and monitor open customer requirements (e.g. parts orders, service tickets, etc) to ensure ongoing customer satisfaction and eliminate possibility of any customer requirements “falling through the cracks”.
• Process all service‑identified or customer walk‑in RMAs, parts quotes, and processing of straightforward orders, escalating to the Regional Service Development Manager when follow‑on technical sales support or in‑person customer visits are required.
• Collaborate with the National Facilities Coordinator to ensure consistent facility management practices in all service centers across the country, implementing best practices and addressing operational challenges.
• Maintain accurate records of facility maintenance, repair activities, and equipment inventory, ensuring compliance with company policies and safety regulations.
• Ensure proper service and maintenance of all company‑owned equipment at the local service center, to include vehicles, office equipment, and test equipment.
• Coordinate with local vendors and suppliers for facility‑related services, negotiating contracts and maintaining relationships to ensure cost‑effective and reliable support consistent with allocated budget.
• As appropriate, and at the direction of the sales team, assist with local marketing efforts, such as community events and partnerships, to increase brand awareness and drive customer engagement with the service center.

By default the following responsibilities are part of the role…