DSHS HCLA Forms & Records Analyst Supervisor

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Location: Lacey, WA

Make a meaningful impact in long-term care policy by embracing this thrilling opportunity. The WA Cares Fund (WCF) is the first of its kind in the United States, showcasing why Washington State leads the nation in long-term care initiatives. Created by the WA State Legislature, the WCF offers affordable long-term care insurance coverage to all working Washingtonians. This is a rare opportunity to become one of the founding team members as we introduce the nation’s first long‑term services and supports social insurance program.

DSHS’s Home & Community Living Administration (HCLA) WCF is hiring key team members now to assist as we move toward the full implementation of the program. Beginning in 2026, the innovative work that you do now will aid qualified people and their authorized representatives to apply for and access their earned benefits that help pay for daily‑living activities. Your experience, knowledge, and skills make a difference.

The Forms & Records Analyst Supervisor oversees the WA Cares Imaging Unit, leading a team of nine staff who manage the imaging, indexing, and retention of records for the WA Cares Fund. They ensure daily operations run smoothly, resolving complex issues and maintaining the accuracy and confidentiality of records. This role develops and refines processes for converting paper documents to electronic records, while also conducting quality assurance and performance reporting.

As a subject matter expert, the supervisor serves as a liaison with internal agencies and stakeholders, ensuring compliance with policies and supporting the program’s operational goals. This position is based at our headquarters in Lacey, Washington, and requires on‑site, in‑person work each day.

• Supervise and lead a team of Forms & Records Analyst 1s, including recruiting, hiring, training, evaluating, and supporting staff development.
• Assign, monitor, and review work to ensure accuracy, timeliness, compliance with standards, and quality assurance of electronic and non‑electronic records.
• Provide training and guidance on program requirements, agency policies, and the proper use of the BCC Console, while facilitating onboarding for new staff.
• Resolve internal and external problems or conflicts, interpret and apply the Collective Bargaining Agreement, and promote a culture of safety, wellness, and inclusion.
• Oversee document management operations, including prepping, scanning, indexing, record retention, negotiable handling, and alignment with WA Cares standards.
• Prepare reports, lead staff meetings, and collaborate with leadership to identify error trends, training needs, and process improvements.
• Troubleshoot and coordinate resolution of technical or equipment issues related to document imaging, while participating in required training, meetings, and committees.

• A bachelor’s degree in business administration, accounting, industrial engineering, or a closely related field, plus at least 3 years of experience in forms and records management.
• Or, at least 7 years of professional or practical experience in business administration, accounting or industrial engineering, preferably in forms and records management.

• Strong communication skills, both oral and written, with the ability to collaborate effectively with peers, clients, stakeholders, and the public.
• Ability to organize, prioritize, delegate, and manage multiple assignments while maintaining accuracy and attention to detail.
• Conflict resolution and problem‑solving skills, including the ability to independently assess situations, apply sound judgment, and develop workable solutions.
• Leadership skills to supervise, evaluate, and coach staff while modeling professionalism, accountability, and support for the agency mission.
• Ability to prepare and deliver training tailored to different audiences and support staff development.
• Knowledge of medical…