Receptionist, Customer Service​/HelpDesk

Overview

Pet Vet Care Centers' Olympia Pet Emergency is currently seeking a Receptionist to join their team.

Base pay range: $17.00/hr - $18.50/hr

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

• 2+ years of veterinary reception experience and/or 3+ years experience in high-volume, multi-tasking position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Flexibility in scheduling, including weekends and holidays
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

• Dayshift 6AM - 6PM
• Should be flexible to the hospital needs
• Potentially looking at Friday, Saturday, & Sundays

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support - including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle - a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pet Vet Care Centers is an equal opportunity employer. EOE, M/F/D/V. Pet Vet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.