Field Engineer | RACOM Corporation

Are you inspired by the opportunity to support our nation’s critical infrastructure and help ensure reliable communications for first responders, utilities, and transportation organizations?

Are you an experienced RF, LMR, or communications professional ready to move beyond routine field service into system integration, commissioning, optimization, and advanced technical support?

Are you an independent, technically driven problem solver who can troubleshoot complex systems, work directly with customers, and provide technical leadership to technicians in the field?

RACOM was established in 1972 and designs, sells, installs, and maintains technologies supporting mission-critical communications from the time an emergency dispatcher answers a 911 call through the response of police, fire, EMS, and other essential services.

RACOM has earned an exceptional reputation for delivering high-quality communications products and services. In February 2023, Eastern Communications acquired RACOM Corporation. Since then, PMC Wireless and Gen Comm have joined the team, and the company now comprises approximately 350 employees across 18 locations nationwide.

Field Engineer Job Description

The Field Engineer is responsible for ensuring the technical integrity, configuration, performance, and operational readiness of mission-critical communication systems. This position bridges system design, deployment, and long-term sustainment by turning engineered designs into fully commissioned and optimized systems supporting public safety, utilities, transportation, and other critical operations.

The Field Engineer provides hands-on system integration, configuration, commissioning, testing, troubleshooting, optimization, and performance validation while working closely with Engineering, Project Management, Field Services, and local service teams. The position also serves as a technical escalation resource and helps mentor System Technicians supporting assigned systems.

This role is intended for an experienced technical professional capable of working across both RF and IP network environments and taking ownership of complex system-level technical issues.

Location

This position may be based out of either Lacey, Washington or Spokane, Washington. The Field Engineer will support systems and customers throughout Washington and may periodically travel throughout the West Region for deployments, upgrades, troubleshooting, commissioning, training, and customer acceptance activities.

Responsibilities

• Build, configure, stage, and commission radio communications systems, including P25, DMR, and analog networks.
• Perform end-to-end system testing, system acceptance, and performance validation against engineering specifications.
• Conduct RF coverage testing, site optimization, signal studies, and RF propagation verification.
• Integrate hardware, firmware, and software releases into new and existing communications infrastructure.
• Execute system upgrades, migrations, and cutovers while minimizing customer service impact.
• Perform advanced troubleshooting and root-cause analysis of complex RF and network issues.
• Support preventive maintenance, system sustainment, firmware management, and configuration management for assigned systems.
• Maintain system documentation, configuration baselines, technical records, and performance logs.
• Serve as a technical escalation point for major system faults and customer-impacting events.
• Mentor System Technicians and assist Field Services leadership with technical training and knowledge transfer.
• Partner with Engineering, Project Management, and Service teams during system deployments and maintenance activities.
• Communicate technical findings, recommendations, and corrective actions clearly to customers…