UTAB Application Developer-Journey​/Hybrid-Internal

This position is open to internal Employment Security Department Employees only.

This position is scheduled for telework but may need to report to the office in Olympia, WA a few times a year.

The ideal candidate for the UTAB Application Developer – Journey role is a technically strong, analytical professional who thrives in a complex enterprise environment. They bring hands‑on experience designing, configuring, and developing application components using tools such as C#, VB .NET, SQL, and modern SDLC methodologies.

They excel at translating business needs into technical solutions—reviewing requirements, preparing prototypes, writing clean and efficient code, and configuring Gen Tax features to support the Unemployment Tax and Benefits (UTAB) system. They are comfortable working independently on moderately complex assignments while ensuring accuracy, stability, and alignment with agency standards. They are an effective collaborator who communicates clearly with both technical and non‑technical partners.

They work closely with business analysts, subject‑matter experts, and project teams to understand requirements, validate assumptions, and ensure solutions meet operational needs. They are skilled at troubleshooting production issues, analyzing system impacts, developing test strategies, and supporting peers through technical guidance. Their ability to explain technical concepts in accessible terms strengthens relationships across the agency and ensures smooth implementation of system enhancements.

They are committed to continuous learning, quality, and stewardship of critical public‑facing systems. They proactively expand their technical knowledge, deepen their understanding of UTAB and Gen Tax, and maintain thorough documentation that supports long‑term system health. They demonstrate accountability, inclusiveness, and strong customer service—recognizing the significant impact their work has on claimants, employers, and the stability of Washington’s UI trust fund.

Their blend of problem‑solving ability, technical expertise, and collaborative mindset makes them a trusted contributor to the Innovation & Technology Office.

At the Journey level, configure Gen Tax components and design and develop new code for UTAB and related interfaces following ESD ITSD guidelines, Gen Tax application standards, at the direction of leads, supervisors and architects, and industry best practices. Use ESD and Gen Tax development tools, such as C#, VB. Net and SQL, to design develop, test, stage, and implement changes in UTAB.

This includes:

• Respond to highly complex processing problems and questions from customers on UTAB and related interfaces. Use problem solving skills to identify type of problem and determine viable resolutions. Assess system impact(s) on UTAB and work with IT and Business Systems Managers to understand business impacts

• Review assigned change requests and use system analysis skills to identify Gen Tax features and services that can be configured to satisfy the business needs. Identify any need for custom code or interfaces to resolve requests. Work with business systems analysts and business subject matter experts to understand business requirements. Prepare prototypes for demonstrating proposed changes

• Work independently to configure Gen Tax components and design and develop code for UTAB and related interfaces. Perform code reviews with peers and/or leads. Test and verify code and configuration changes and ensure the changes get integrated and promoted to production

Performs or participates in gathering and discovering requirements for system changes. This includes:

• Facilitate and/or participate in business requirements definition sessions. Review and analyze customer business…