Mainframe Technical Support; IT System Admin – Journey

The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the world's longest floating bridge, and operates the largest ferry system in the nation!

WSDOT is seeking a skilled and dependable Mainframe Technical Support System Administrator to serve as a key technical member of the Mainframe Technical Support team. This position will provide agency-wide mainframe support and serve as a backup Mainframe as a Service (MFaaS) vendor manager, supporting mainframe operating system software and subsystems through configuration, implementation, maintenance, troubleshooting, problem resolution, and performance monitoring.

The position will also play a key technical role in the annual Mainframe Disaster Recovery exercise and supports the continued availability and performance of WSDOT’s enterprise mainframe environment.

Among the varied range of responsibilities held within this role, the Mainframe Technical Support will:

• Assist team lead with technical support on the mainframe platform.
• Review and understand the impact that new zOS releases will have on existing systems and applications and assist with upgrade coordination with MFaaS vendor.
• Serve as WSDOT team support role on projects that integrate new mainframe hardware and/or software technologies.
• Provide agency level support for Continuity of Operations (COOP) and Disaster Recovery (DR) planning.
• Provide basic support and technical knowledge, consultation, and administration for mainframe security configurations.
• Diagnose and troubleshoot mainframe operational problems within established process and procedures.
• Examine existing support contracts to ensure they meet the organization's needs and compliance requirements.
• Monitor contract expiration dates and coordinate timely renewals; ensure seamless transitions without disruption of services.
• Review and maintain daily and monthly mainframe reporting; resolve security and user discrepancies identified by reports.
• Occasionally respond to critical mainframe outages.
• Serve as a backup on-call technician when the team lead is not available to be on stand-by status and provide after-hours support.

To be considered for this opportunity, the following competencies are required:

• z/OS Mainframe Systems: Demonstrated knowledge of and ability to administer IBM z/OS mainframe systems, including installation, configuration, troubleshooting, and performance optimization, with end-to-end technical ownership of the z/OS environment.
• Mainframe Security & Access Management: Demonstrated experience managing user access, resource protection, and compliance auditing in a z/OS environment using RACF or ACF2, including conducting security audits and generating and analyzing SMF reports to identify vulnerabilities.
• Business Continuity & Disaster Recovery: Demonstrated proficiency in and ability to support the full lifecycle of business continuity and IT disaster recovery, including conducting business impact analyses, planning and executing recovery exercises, and maintaining compliance with resilience standards.
• Personal Computer & Software Applications: Demonstrated advanced proficiency using personal computers (PC) and standard PC software applications.
• Communication: Demonstrated ability to communicate clearly and effectively with diverse vendors, customers, peers, and management, including…