Assistant Branch Manager

Join to apply for the Assistant Branch Manager role at Olympia Federal Savings (Oly Fed).

Oly Fed employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, Oly Fed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities. Oly Fed prides itself on a history of personal, high-quality service to our customers and community.

The spirit of giving is built into our charter and culture. Each year Oly Fed dedicates 5-15% of its revenues to community support. In addition to corporate financial contributions, our employees extend the policy of community involvement by donating their time and talents.

We are looking for an Assistant Branch Manager to join our team. They are responsible for assisting the Branch Manager with branch operations and staff management. Promote the sales and service culture through coaching, training, and staff motivation. Achieve individual and branch goals by using business development, referral, and account retention skills. Carry out branch expectations and business plan objectives with excellent customer service and business ethics.

• Manage staff through effective leadership, coaching, training, communication, staffing, performance reviews and coordinating branch meetings and activities.
• Branch operations including sales, customer service, security, compliance, and procedures.
• Ensure accuracy and satisfaction for customer accounts and customer service inquiries.
• Branch safety, security and compliance including vault operations, cash management, safe deposit boxes, opening and closing procedures, Bank Secrecy/Anti Money Laundering program, test branch security tools, and assure dual control is maintained on negotiable instrument stock.
• Conduct and prepare reoccurring branch audits and reports.
• Perform duties of CSR (teller) and Banker as required.
• Assess customer needs and make recommendations for product and services based on findings.
• Participate in Association and community activities to facilitate growth of the deposit and loan base, which may be outside normal branch hours.
• Assist Retail Branch Manager with special assignments, projects, and reports as needed.
• Other duties as assigned.

• Excellent public and customer relations skills to effectively communicate with internal and external customers, determine their needs, and maintain their confidence.
• Thorough understanding of banking regulations and Association policies and procedures with demonstrated ability to interpret and apply policies and regulations quickly and independently.
• Organization and flexibility to prioritize workload in a fast‑paced, customer‑driven environment.
• Utilize analytical techniques and exercise independent judgment to identify strategies to solve problems and complex customer needs.
• Exercise customer confidentiality and discretionary judgment.
• Exceptional written and verbal communication skills including the ability to clearly communicate and explain complex banking regulations and documents.
• Proficiency in basic computer programs with ability to learn new software.
• Read, write, speak, and understand English well.

• At least two years' experience in the financial industry or a related field.
• Teller and/or Banker experience.
• Management experience in a financial services or customer service environment preferred.
• Bachelor's degree or equivalent experience and training in a related field preferred.
• Must be bondable.

Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10‑key calculator and work a standard shift with repetitive wrist and hand movements.

Mid‑Senior level

Full‑time

Finance and Sales