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Shelter Operations Manager
Job in
Lacey, Thurston County, Washington, 98509, USA
Listed on 2026-01-01
Listing for:
Low Income Housing Institute
Full Time, Part Time, Per diem
position Listed on 2026-01-01
Job specializations:
-
Management
Program / Project Manager, Operations Manager
Job Description & How to Apply Below
Shelter Operations Manager
LOCATION:
Southend Village - 9101 Martin Luther King Jr Way South, Seattle, WA 98118
POSTING DATE: 11/27/2024
REPORTS TO:
Program Manager
HOURS:
Full-time, 40 hours per week, includes some on-call evenings and weekends
PAY RANGE: $65, annually, DOE
BENEFITS:
Medical, dental, vision, retirement, life insurance, long-term disability insurance, and sick leave are available to employees. Employees accrue 116 hours of vacation during the first year and receive 11 paid holidays. (Prorated for part-time employees).
POSITION TYPE:
Exempt, management position
This position supervises activities at the site and maintains a safe environment for all program participants in the Enhanced Shelter. This position also provides emergency coverage as needed and works closely with all Shelter Organizers, Case Managers, and the LIHI Management team.
Responsibilities:- Hire, supervise, and train staff, volunteers, interns, and interface with vendors, contractors, consultants, and community members.
- Complete staff evaluations that address performance concerns, set goals with clear performance expectations.
- Troubleshoot client issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.
- Provide an on-site presence, monitoring the Enhanced Shelter and surrounding areas.
- Coordinate activities, staffing, and maintenance of the community and dining spaces, the yard, and tiny houses. Ensure safety and well-being of the clients.
- Enforce rules and guest policy.
- Assist clients/participants in completing move-in and move-out paperwork.
- Monitor individuals entering and exiting the property. Maintain logs and complete incident reports.
- Provide outreach and info to neighborhood organizations, clients, and the Community Advisory Committee.
- Monitor activities and appearance, and perform light maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds, and the perimeter of the site.
- Assist in preparing vacant units including light maintenance, cleaning, and coordinating with vendors in a timely manner.
- Maintain inventory of basic supplies and assist in ordering supplies.
- Respond to clients’ concerns and questions regarding the program.
- Respond to emergencies on site, being on-call with cell phone and performing grounds checks. Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns, and other related issues.
- Work with other staff members, community groups, government entities, volunteers, and future clients on community notification, tours, and community outreach.
- Organize training for staff and clients on domestic violence, mental health, hoarding, self-help, and other areas.
- Perform other responsibilities as assigned.
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