Client Success Representative

Client Success Representative

A growing property services organization is seeking a personable, organized Client Success Representative to serve as the primary point of contact for a portfolio of residential and commercial clients. This role offers the chance to build meaningful relationships while coordinating diverse property services in an engaging outdoor environment.

Client Success Representative Requirements & Qualifications

• 1–3 years of experience in account management, customer service, property management, landscaping, horticulture, construction, hospitality, or related fields
• Strong verbal and written communication skills with a professional, personable approach
• Valid driver's license
• Proven ability to manage multiple clients and projects simultaneously
• Comfortable working outdoors and adapting to weather conditions
• Familiarity with CRM systems and client management technology is a plus

Client Success Representative Preferred Background & Skills

• Knowledge of landscaping, horticulture, or snow services
• Experience in luxury hospitality or high-end customer service
• Exposure to construction, project coordination, or property management
• Bilingual skills, especially Spanish, are desirable

Client Success Representative Day-to-Day Responsibilities

• Serve as the primary contact for approximately 10–30 residential and commercial clients, building and maintaining strong relationships
• Coordinate landscaping, property maintenance, snow removal, cleaning, handyman services, and other client projects
• Collaborate closely with field supervisors, crews, vendors, and subcontractors to schedule and ensure high-quality service delivery
• Prepare and present estimates, proposals, and service updates to clients while identifying opportunities to expand services
• Maintain accurate client records, service documentation, budgets, and work tickets
• Proactively address client concerns, develop solutions, and ensure satisfaction with all services provided

Michael Lanzetta