Senior Operations Engineer

At Smiths we apply leading-edge technology to design, manufacture and deliver smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. We are a FTSE
100, global business of around 15,000 colleagues, based in 50 countries. Our solutions have a real impact on lives across the planet, enabling industry, improving healthcare, enhancing security, advancing connectivity, and supporting new homes. Our products and services are often critical to our customers’ operations, while our proprietary technology and high service levels help create competitive advantage. We welcome colleagues with a curious mind, who are happy with responsibility, enjoy a challenge and are attracted by the idea of working at a business with an almost 170-year history of innovation, and four global divisions, all experts in their field.

Job Purpose: As a Senior Operations Engineer, you will play a key role in maintaining and enhancing the technology services that support Smiths' global operations. Working across infrastructure and cloud technologies, you will help deliver reliable, secure and modern services for colleagues worldwide while contributing to technology improvement and transformation initiatives.

We are looking for a proactive individual who takes ownership, takes pride in delivering excellent service, and is motivated to identify opportunities to improve the user experience, resolve problems and help colleagues succeed.

Responsibilities:

• Proactively ensure high levels of systems and infrastructure availability
• Troubleshoot end-to-end solutions spanning multiple operating systems, cloud platforms and networking technologies
• Support and administer Microsoft operating systems, Hyper-V, Active Directory, Entra , Azure and Azure Local (Azure Stack HCI)
• Install, configure, test and maintain operating systems, application software, backup solutions and system management tools
• Support the management and optimisation of system hardware and facilitating resources
• Diagnose and resolve physical and virtual server issues
• Identify opportunities to improve server and operating infrastructure performance
• Assist with operational ticket management, incident resolution and service improvements
  
  Support the implementation and adoption of Smiths BIS standards
• Collaborate with colleagues across infrastructure, cloud, networking and service teams to deliver effective technology solutions

Technical

Knowledge, Skills and Abilities:

• Experience supporting Wintel infrastructure, including Windows Server administration, patching and troubleshooting
• Working knowledge of Active Directory services, including Group Policy, DNS, DHCP and identity management
• Experience with Microsoft Entra , including authentication, identity lifecycle management and hybrid identity solutions
• Experience or exposure to Azure Local (HCI) environments and their integration with on-premises and cloud infrastructure
• Knowledge of Azure Local physical infrastructure, Software-Defined Networking (SDN), Storage Spaces Direct (S2D), and Azure Arc services would be beneficial
• Ability to troubleshoot infrastructure and performance issues within a remote support environment
• Understanding of Dev Ops fundamentals;
  Microsoft Certified:
  Dev Ops Engineer Expert or equivalent practical experience with Azure Dev Ops and CI/CD is advantageous
• Strong Power Shell scripting skills for task automation, system administration, and environment configuration
• Proven experience building and maintaining automated CI/CD pipelines using Jenkins and Git Hub
• Solid understanding of Git workflows (branching, merging, pull requests) to manage automation code
• Experience with tools such as Solar Winds, BMC Helix, Beyond Trust PRA or Guardicore is desirable
• Ability to collaborate effectively across networking, server, cloud and identity teams
• Knowledge of ITIL methodology; ITIL certification is advantageous
• A willingness to learn new technologies and continually develop technical expertise
• Strong sense of ownership and accountability for delivering high-quality outcomes
• Proactive approach to identifying, investigating and resolving issues
• Excellent communication and collaboration skills, with a customer-focused mindset

Planning and Decision Making:

• Identify opportunities to enhance infrastructure services, processes and user experience
• Anticipate potential issues and take preventative action where possible
• Prioritise activities and…