Hospice Community Manager

Title: Hospice Community Manager

Location: Lakes Region (Greater Laconia, Meredith, Wolfeboro Areas)

Schedule: Monday-Friday | 8am-4:30pm | Off hour, weekend and holidays work may be required.

Salary: $80,000 - $95,000 / year

Reporting to the Director, the Hospice Community Manager is responsible for supporting the clinical operations of the Community Hospice Program. Manages by planning and priority setting, organizing work, keeping daily operations functioning, setting attainable goals, making decisions based on the mission and services of the agency. The Hospice Community Manager will supervise Registered Nurses and Licensed Practical Nurses, Hospice Care Services Supervisor, and other Hospice employees as assigned.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Builds and maintains positive relationships with our customers (clients, applicants, staff members and managers) by readily responding to their questions and concerns.
• Collaborates with the Hospice Medical Director and providers to ensure that patient plans of care (POC) are appropriate for patients in the community Hospice program.
• Provides clinical supervision oversight to community hospice nursing staff.
• Assists with patient care coordination, problem solving and/or clinical support needs.
• Oversees and participates in the orientation program of new hospice community staff.
• Participates in the investigation of all patient care complaints/concerns to ensure patient care is being delivered at the highest level.
• Participates i IDG meetings with medical providers and staff to ensure that multi-disciplinary plans of care, goals, interventions and discharge plans are aligned, updated, and coordinated between team members.
• Attends and participates in scheduling meetings to ensure adequate staff for the Hospice community program.
• Participates in the interviewing and hiring of hospice staff for the Hospice program.
• Participates in the QAPI program, performance improvement projects and medical review.
• Ensures that hospice community staff meet and maintain agency productivity standards.
• Performs supervisory field visits on direct reports in accordance with agency policy and procedure.
• Assures compliance with all state, federal laws regarding licensure and certification of the agency. Maintain knowledge of the Medicare Conditions of Participation for Hospice and an understanding of NH administrative rules related to Hospice.
• Participates in medical review and surveys related to Hospice services.
• Participates in identifying and planning for nursing clinical competencies. Ensures that required competencies and in-services are completed timely by direct reports.
• Organizes and completes individual case conferences with professional staff bi-weekly. The case conference will focus on:
• identifying that the patient's plan of care is interdisciplinary, patient-focused and that the care team is appropriately interacting with each other, the patient's physician and any other external providers involved with the patient,
• identifying any weaknesses and strengths in the plan of care ensuring that the patient achieves a desired outcome.
• Completes performance evaluations for new staff at 90-days and annually. Participates in performance review input for other members of the hospice team upon request.
• Reviews and has knowledge of management statistical reports directly related to the teams' performance.
• Promotes an atmosphere of unity between professional staff, paraprofessional staff, support staff and clients/families. Seeks to diminish conflict by creating an environment that promotes trust and open communication.
• Collaborates with Managers to deliver care in a coordinated manner for all clinical programs.
• Serves as a member of the Agency's Management Team and participates in the development and implementation of overall policies, programs, objectives and goals.
• Demonstrates flexibility in role by accepting other duties as assigned for which qualified
• Monitors clinical documentation of direct reports to insure compliance with agency policy and procedures, regulatory and accreditation requirements.
• Receives and documents reports of incidents, complaints, and grievances according to Policy and Procedure.
• Supervises Registered Nurses, Licensed Practical Nurses, Hospice Care Services Supervisor and other Hospice employees assigned to patients according to federal and state…