Intake

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Intake Staff

Laconia Area Resource Center

37.5 hours per week

$19.29 per hour

The Community Action Program Belknap-Merrimack Counties, Inc. (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being. Every day offers the chance to contribute to impactful solutions and work alongside like-minded professionals who care deeply about their community.

As an Intake Staff member, you'll serve as an important part of our Laconia Area Resource Center team. This position is primarily responsible for processing Fuel and Electric Assistance applications in a timely and accurate manner. Your day will involve:

• Performing client intake and outreach for the Fuel and Electric Assistance programs. Verifying and documenting information as required by each program and insuring confidentiality of client information.
• Answering telephone calls and in-person inquiries, determining client needs, and making appropriate referrals to Agency and other outside programs.
• Filing and completing general office duties as well other tasks assigned by the Area Resource Center Site Coordinator.
• Assisting with the operation of the food pantry at the area center as needed, including distributing food to clients who visit the pantry.

Your role will directly contribute to a positive participant experience, and to the overall operation of the area center.

To excel in this role, you'll need:

High school diploma or equivalency credential

• One year of prior office or customer service experience.
• Customer service skills and the ability to work with the public and other stakeholders.
• Excellent verbal and written communication skills.
• A strong desire to assist others in helping themselves.

Reliable transportation and a valid driver's license are required, as some travel within the community and between area centers is necessary.

Community Action Program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.