Customer Engagement Representative

Customer Engagement Representative

Location:

Ladson, SC

Salary Range: $59,000.00 to $70,000.00

About SKF:
SKF, reducing friction since 1907, re‑imagining rotation for a better tomorrow! SKF is an industry‑leading manufacturer that has been a cornerstone in industrial life. Wherever there are machines or products in motion, SKF bearings are there to reduce friction. SKF drives the industries that support our way of life, powers the machines that put food on the table, and even helps explore the cosmos.

Sustainability is at the heart of everything we do. SKF is on pace to decarbonize all its production facilities by 2030.

We’re guided by our SKF values. Collaboration is critical to the success of our colleagues, partners, and customers. Curiosity and Courage provide a foundation for innovation and advancement. And we do this work out of Care for our people, customers, communities, and the planet.

We’re a company committed to a culture of belonging, where all our people are encouraged to be themselves and grow their careers in an equitable environment.

Learn about SKF at

SKF Aerospace is the world’s leading supplier of a wide assortment of aerospace solutions encompassing bearings, seals, rods, struts, precision elastomeric devices and aero‑engine, and gear boxes. SKF Aero Bearing Service Center, located in Ladson SC, is an FAA Repair Station providing world‑class inspection/repair services to bearings fitted to the most advanced commercial and military engine programs.

• Process customer orders/changes in system according to established department policies and procedures and provide customer with order acknowledgements.
• Review customer contracts particularly Customer Purchase / Repair Orders compliance and repair requirements.
• Review, process, and record orders and/or inquiries received by mail, telephone, and/or through customer personal contact.
• Work in conjunction Sales to process Request for Quotes (RFQ).
• Interface with customers daily regarding bearing status, order placement/expedite, and/or issues.
• Assist Account Receivables especially in addressing past‑due invoices.
• Validate orders entered in the system are correct prior to repair and shipping to customer.
• Perform billing and invoicing to customer for daily shipment activity.
• Issue credits for short payments, customer rebate programs.
• Update and distribute weekly status reports to customers.
• Update customer mandated portals / interface.
• Alert appropriate departments of any potential delivery problems.
• Coordinate with internal teams to resolve issues impacting the business.
• Perform other related duties as assigned by management.
• Facilitate the transfer of product through the repair process from receiving through inspection, repair, and shipment.
• Serve as point‑of‑contact for shipping broker for international customers.
• Additional duties – This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Minimum of 2 years’ experience preferred in customer service in aerospace or other custom manufacturing environment. Experience in Aerospace – Maintenance, Repair & Overhaul (MRO) is a plus.
• Applicant to hold at least an Associate Degree. Additional education or related training is a plus. SKF will consider a combination of education and relevant experience.
• Track record of effectively resolving customer related issues, improving processes, and helping in efficiency.
• Proficient in Microsoft Office with concentration in Excel, Word and PowerPoint.
• General comprehension of contracts and terms and conditions.
• Ability to work in a team environment and independently.
• Courteous, clear, and professional manner.
• Outstanding communication and relationship‑building skills.
• Excellent computer skills with proficiency in MS office.
• Exceptional attention to detail with an error‑free work product.
• Demonstrate strong analytical and problem‑solving skills.
• Must be able to prioritize multiple tasks and manage time efficiently.
• Must be able…