Quality Engineer VoCA Steering and Tracking

Job Description - Quality Engineer VoCA Steering and Tracking (MER
0003

XBZ)

Quality Engineer VoCA Steering and Tracking Group :
Mercedes-Benz Group AG

Description

Shape the future today.

The world is changing. The question is, what will be our contribution to the outcome? We have set the pace in the field of mobility from the very beginning, and we will continue to do so. At Mercedes-Benz Vans, interdisciplinary teams are developing the mobility of tomorrow. Our goal is to make mobility safer, simpler, and more sustainable for people across the globe.

Put your pioneering spirit to good use:
This is your opportunity to make a contribution that extends far beyond your job title.

At Mercedes-Benz Vans, we offer you the perfect environment for your professional and personal growth. Cutting-edge training and promising career opportunities will help you to foster and expand your professional skill set as well as your individual strengths. Think, try, and thrive with us in collaborative work environments that spark game‑changing concepts.

Responsible for steering and tracking Voice of Customer (VoCA) topics within the plant. Ensures that customer feedback is systematically captured, analyzed, and addressed in collaboration with cross‑functional teams. Drives problem solving within the plant, ensuring process adherence and quality of content from all departments. Drives continuous improvement initiatives based on VoCA insights and ensures alignment with global quality standards and processes.

• Lead the collection, analysis, and reporting of VoCA data to identify trends and improvement opportunities
• Develop and maintain tracking systems for VoCA topics, ensuring transparency and timely resolution
• Coordinate with all relevant areas to address customer concerns and implement corrective actions
• Evaluate the quality of the corrective actions as well as problem solving presented by root cause owners
• Prepare and present regular VoCA performance reports to local and divisional stakeholders
• Align VoCA processes with IATF 16949 and global Mercedes-Benz Vans standards
• Develop and implement standardized work instructions and training plans for Quality team members to meet safety, regulatory and quality requirements
• Identify opportunities to improve quality processes and improve effectiveness
• Maintain a safe and clean working environment for all Quality areas
• Participate in regularly scheduled team meetings
• Support company Leadership values and principles
• Will perform other duties as assigned

Note:

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.

• Bachelor's degree in Manufacturing Engineering or similar, Mechanical Engineering, Industrial Engineering or a related field preferred or equivalent
• 3-5 years of experience in similar professional role in production and quality in automotive manufacturing. Able to perform the essential functions of the job.

• Intermediate computer skills required. Proficiency in Microsoft Office (Word, PowerPoint, Excel), regular email use, and ability to use other programs and equipment in the quality department
• Strong analytical, communication, and interpersonal skills.
• Ability to professionally network with MBV Departments, corporate R&D HQ and Quality departments within Van division
• German language proficiency strongly preferred. Spanish is a plus.
• Profound knowledge in area of product engineering process and Quality / Measurement systems preferred.
• Experience with failure analysis and corrective action processes

We are all in for change. Are you too? Apply now.

Mercedes-Benz Vans, LLC is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, sex (including pregnancy, gender identity, and sexual orientation), age, national origin, religion, marital status, veteran status, physical or other disability, genetic information, or any other characteristic protected by federal, state or local law.

Mercedes Benz Vans LLC

United States of America – South Carolina – Charleston

8501 Palmetto Commerce Pkwy, Charleston 29456