Network Support Engineer

Job Description

Infosys is seeking a skilled, dedicated, and proactive Network Support Engineer to support Networking Services along with strong interpersonal and technical skills; assist in the development of guidelines and procedures for administration, maintenance, security, best practices, create SOP's and other documentation, anticipate problems, and suggest solutions.

• Candidate must be located within commuting distance of Ladson, SC or be willing to relocate to the area. This position may require travel.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• At least 1 year of Information Technology experience.
• Basic level Network routing/switching, Wireless network, Firewall, network troubleshooting skills including packet captures and analysis, knowledge about monitoring and ITSM tools, should be able to perform IMACD services.
• Experienced working with:
  Operation Support on network device setup, DNS, DHCP and IPAM, NTP, AAA (RADIUS), Firewall, Fiber patching, Device rack n stack, decommissioning, support for shipping of decommissioning devices.

• Perform checking of physical connectivity.
• Review console access to the device.
• Complete racking & stacking of devices / replaced device.
• Conduct hardware replacement (considering hardware replacement done by vendor).
• Lead handling of switches, routers, firewall, wireless controller, access point, HVAC unit monitoring, fire extinguishing system and related systems facility management system for datacenter.
• Maintain handling of any standalone devices that are available in the data centre.
• Provide support for asset manager by doing physical asset verifications periodically.
• Working knowledge on all the data centre infrastructure (servers, switches, routers, virtual machines) and campus network.
• Support highly critical production environment and ensure uninterrupted campus network and data centre services.
• Manage the utilization of data centre facilities, including space, power and cooling infrastructure to ensure normal operations of all managed compute devices.
• Ethernet/fiber cable swapping or checking the cable connectivity.
• Hardware troubleshooting, upgrades or replacements.
• Insert CD/DVD ROM on physical server/devices.
• Check and review power status at site/device.
• Review the LEDs to identify any alarms.
• Hard reboot of switches, routers, servers and other devices as needed.
• Identify and recommend changes/improvements to the process and infrastructure design.
• Provide emergency intervention in ITIL lifecycle processes incident and problem management to provide 2nd/3rd level support in response to major incidents.
• Take part in discussion with business team/SMEs to understand the requirements and work with architect team to implement optimal solution.
• Coordinate with suppliers requiring onsite troubleshooting/installation.
• Engage problem management process for root cause determination & permanent corrective action.
• Follow the plant health and safety guidelines and process.
• Drive service improvement and customer satisfaction.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.

• Excellent communications and client interaction skills along with exceptional written and verbal skills as well as technical documentation.
• Extraordinary planning, project management, coordination, and analytical skills.
• Hands‑on experience in working in global delivery model with onsite/offshore resources.
• Exceptional organizational skills.
• Ability to manage and prioritize tasks efficiently.
• Readiness to demonstrate a proactive attitude.
• Solid attention to detail and excellent written and verbal communication skills are required.
• Ability to work in team in diverse/multiple stakeholder environment.

• Medical/Dental/Vision/Life Insurance
• Long‑term/Short‑term Disability
• Health and dependent care reimbursement accounts
• Insurance (Accident, Critical Illness,…