IT Specialist

IT Technician – Ladson, SC

Are you an IT Technician located near Ladson, SC? Do you have 5-7 years of related experience? Apply today to join a team where your growth, well‑being, and success are our top priority!

• Pay: $21.80 – $37.66 per hour
• Full Time – Contract
• Onsite, Ladson, SC
• Schedule:
  
  7am – 4pm, Monday – Friday

• Health, Dental, Vision insurance offered
• 401k options
• Work with a great team!

• A bachelor's degree in Computer Science, Information Technology, or a related field with at least 3-5 years experience, or equivalent work experience providing exposure to fundamental theories, principles, and concepts.
• Proficiency in troubleshooting and resolving issues with computer systems, networking, and various software applications.
• Strong customer service skills with the ability to communicate effectively with nontechnical users.
• Industry certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are highly desirable.
• Excellent problem‑solving abilities to diagnose and resolve technical issues promptly.
• Ability to work well in a team environment and collaborate with other IT professionals.

• Provide technical support to customers via phone, email, or in person.
• Troubleshoot and resolve hardware and software issues.
• Install and configure new equipment and software.
• Maintain and update existing systems.
• Train users on new technology and software.
• Manage service requests and ensure timely resolution.
• Monitor service performance and identify areas for improvement.
• Collaborate with other teams to implement service improvements.
• Develop and maintain service level agreements (SLAs).
• Build and maintain relationships with customers.
• Understand customer needs and provide solutions.
• Gather feedback and address any concerns or issues.
• Communicate service updates and changes to customers.
• Document all service requests and resolutions.
• Maintain accurate inventory of equipment and software.
• Generate reports on service performance and customer satisfaction.
• Identify trends and make recommendations for improvement.
• Assist in planning and implementing IT projects (e.g., network upgrades, machine/IT tool support, UPS, AV support).
• Coordinate with cross‑functional team members and stakeholders to ensure project success.
• Monitor project progress and adjust plans as needed.
• Provide updates and reports to management on project status.
• Ensure all services and processes meet quality standards.
• Conduct regular audits and reviews to identify issues or improvement areas.
• Implement corrective actions to maintain quality standards.
• Stay updated on industry best practices and incorporate them into service delivery processes.