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Customer Service Representative
Job in
Ladson, Berkeley County, South Carolina, 29456, USA
Listed on 2026-01-12
Listing for:
DAB Pumps USA
Full Time
position Listed on 2026-01-12
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
We are seeking a highly skilled Technical Support Associate to provide high-level product-specific technical information and support to customers.
The role is based in Ladson, SC and offers a competitive salary range of $50,000.00/yr - $55,000.00/yr, plus an annual bonus.
Key Responsibilities- Provides technical support and troubleshooting for product lines through e-mail and phone to internal and/or external customers.
- Interacts directly with clients/customers to resolve technical issues in a timely manner.
- Assists customers in implementing products and advises on their proper use.
- Acquires and maintains current knowledge of relevant product offerings and support policies.
- Tracks open customer issues and communicates the status to customers.
- Orders and determines replacement parts needed.
- Applies excellent judgment skills to properly evaluate situations and provide effective solutions.
- High school diploma or equivalent required.
- Associate degree in electrical engineering, mechanical engineering, or a related field preferred.
- Three to five years of experience in technical, product-focused customer service practices and principles.
- Working knowledge of water pumps, HVAC systems, or plumbing is a plus.
DAB PUMPS is an equal opportunity employer and encourages workforce diversity.
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