Customer Service Representative

We are seeking a highly skilled Technical Support Associate to provide high-level product-specific technical information and support to customers.

The role is based in Ladson, SC and offers a competitive salary range of $50,000.00/yr - $55,000.00/yr, plus an annual bonus.

• Provides technical support and troubleshooting for product lines through e-mail and phone to internal and/or external customers.
• Interacts directly with clients/customers to resolve technical issues in a timely manner.
• Assists customers in implementing products and advises on their proper use.
• Acquires and maintains current knowledge of relevant product offerings and support policies.
• Tracks open customer issues and communicates the status to customers.
• Orders and determines replacement parts needed.
• Applies excellent judgment skills to properly evaluate situations and provide effective solutions.

• High school diploma or equivalent required.
• Associate degree in electrical engineering, mechanical engineering, or a related field preferred.
• Three to five years of experience in technical, product-focused customer service practices and principles.
• Working knowledge of water pumps, HVAC systems, or plumbing is a plus.

DAB PUMPS is an equal opportunity employer and encourages workforce diversity.