Operations Manager

Operations Manager at Elevated Facility Services

Posted 3 days ago

The Operations Manager is responsible for driving revenue growth while overseeing service operations within an assigned territory. This role combines elevator service sales, customer relationship management, and operational leadership to ensure profitable growth, safe field execution, and high levels of customer satisfaction. The ideal candidate brings strong knowledge of elevator maintenance, repair, and modernization, along with proven sales and leadership experience.

• Develop and execute strategies to grow elevator service contracts, modernization projects, and repair sales within the assigned territory.
• Identify new business opportunities by building and maintaining relationships with property managers, building owners, consultants, and contractors.
• Prepare and present proposals for maintenance agreements, repairs, and modernization projects.
• Negotiate pricing, contract terms, and scope of work to close deals and meet or exceed revenue and margin targets.
• Monitor market conditions, competitive activity, and customer needs to identify opportunities for growth.

• Oversee daily elevator maintenance, repair, and call‑back operations to ensure service commitments are met.
• Lead, supervise, and coach elevator mechanics and technicians, ensuring compliance with safety regulations, union requirements (if applicable), and company quality standards.
• Coordinate scheduling, manpower, parts, and equipment to minimize elevator downtime and maximize operational efficiency.
• Ensure adherence to local, state, and federal elevator codes and safety standards.
• Partner with technical and administrative teams to drive continuous improvement in service delivery and operational performance.

• Serve as the primary point of contact for assigned elevator service customers.
• Proactively manage customer concerns, service issues, and contract renewals.
• Maintain high customer satisfaction and retention through consistent communication and dependable service.
• Identify opportunities to expand accounts through additional services, upgrades, or modernization solutions.

• Experience in elevator service, modernization, or repair operations, with a strong understanding of elevator systems and industry standards.
• Proven background in sales, account management, or territory management within the elevator or vertical transportation industry.
• Demonstrated leadership experience managing field technicians or operational teams.
• Strong communication, negotiation, and organizational skills.
• Ability to balance sales growth with operational accountability in a fast‑paced service environment.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Management and Manufacturing
• Industries:
  Facilities Services