Client Hospitality Manager

Urban Organics began with a simple, intuitive approach to hospitality—rooted in seasonal cooking, natural beauty, and a belief that the most memorable gatherings are the ones that feel both thoughtful and effortless. Founder Brittany Maffia built the company from the ground up, starting with intimate dinners and organically growing a following drawn to her ability to create experiences that felt warm, personal, and quietly refined.

There was never a formula—just an instinct for how people gather, connect, and remember.

Over time, that instinct evolved into something far more expansive. Today, Urban Organics is a boutique luxury catering and event production studio, known for crafting highly curated events that balance understated elegance with a deeply personal touch. The company has intentionally shifted from high-volume catering to a more considered, design-forward approach—where fewer events allow for greater detail, creativity, and care. Each experience is layered with vibrant, seasonal menus, thoughtful styling, and seamless execution, resulting in gatherings that feel immersive, elevated, and entirely their own.

Job Summary

The Client Hospitality Coordinator is the right hand of the Executive Hospitality Manager, keeping the people side of every event running smoothly. Your primary lane is hospitality staffing: bookings, staffing, timesheets, security access, and onsite staff compliance. You'll also support pre- and post-production, step in as Event Manager or Event Server Captain when assigned, and continue bringing your creative and client-care strengths to the details that make an Urban Organics event feel personal.

Hospitality Staffing Support

Bookings & Timesheets

Security & Venue Access

Pre-Event + Event Day Support

Serve as a confident, welcoming presence for clients onsite.
Manage event timelines, logistics, and vendor relationships.
Conduct pre-event team briefings.
Supervise service and styling teams, ensuring seamless collaboration.
Ensure service staff are compliant with clocking in, breaks, and clocking out.
Collaborate with the Event Lead Chef(s) so the culinary vision is executed successfully.
Support BOH and Operations staff as needed to keep the event on schedule.
Uphold brand standards in food presentation, design, décor, and guest experience.
Maintain open, proactive communication with clients, anticipating needs and solving challenges quickly.
Remain discreet and professional with venue managers, planners, and clients.
When scheduled, start at HQ to load the van, drive to the event, and return to HQ to unload.

Day Of

Upload Staff Sign-In Sheets to the Timesheet Archive on Slack.
Provide a post-event recap covering successes, challenges, and areas for improvement.

Required Skills & Abilities

Minimum 3 years in event planning, catering, or hospitality management
Proven leadership and staff management experience
Strong organizational and multitasking skills, with close attention to detail on timesheets and schedules
Excellent communication skills with clients and team members
A passion for design, food, and creating memorable experiences
Ability to work evenings and weekends as required by the event schedule

Education and/or Experience

Proficient with computers, smartphones, and tablets, including email, calendars, and file sharing.
Working knowledge of Google Workspace (Gmail, Google Calendar, Google Drive, Docs, and Sheets).
Comfortable communicating and sharing documentation through Slack, including photo uploads and site visit notes.
Ability to use Gusto to manage availability, clock in and out, and review timekeeping records.
Willingness to learn and consistently use Urban Organics' internal systems, event worksheets, and planning tools.

Physical Requirements

The physical demands described…