Sales Associate

Sales Associate

Join to apply for the Sales Associate role at J.McLaughlin.

J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The brand is more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play.

With over 150 retail locations, each store is entirely unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement.

Our “Culture of Kindness” creates an environment with respect, politeness, consideration, and empathy that creates a family‑like atmosphere and focuses on giving back to the community. The company has an entrepreneurial spirit which fosters great experience and career opportunities, complemented with our great incentive benefits programs.

J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop.

We are looking for a highly motivated, results‑driven Sales Associate for our retail store, with a passion for classic American Sportswear and the ability to achieve goals while upholding the ideals and standards of the company.

• Act as the Brand Ambassador by embracing the company culture to develop strong relationships with clients and community.
• Provide exemplary client service to create a customer‑centric, friendly retail environment that fosters loyalty.
• Drive sales by demonstrating extensive product knowledge and making appropriate suggestions to the client.
• Utilize clienteling tools and outreach techniques to inform customers of upcoming events and new product arrivals.

• Support the store manager with operations by completing daily tasks and maintaining areas of responsibility.
• Help create and maintain a culture of kindness that is client and team focused.
• Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients.
• Utilize selling techniques to overcome objectives and close a sale.
• Understand sales plans, key metrics, and how they contribute to the store’s overall success.
• Participate and take an active role in store events and trunk shows, continuing to build a reputation as a local and loyal retailer.
• Effectively use the POS system to collect accurate information and provide exemplary customer service.
• Plan and prioritize daily tasks and ensure the customer is the top priority.
• Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards.
• Answer customer questions, inquiries, and concerns to resolve issues in a timely manner.
• Effectively communicate with customers, supervisors, peers, and other store teams.
• Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships.
• Assist in the execution of all direction from Retail Operations and the Corporate Office.
• Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment.
• Understand and adhere to company policies and procedures and standards of professionalism.
• Assist with opening and closing procedures and perform other key holder duties in the absence of management.
• Lead by example and maintain the highest level of integrity at all times.

• High School Diploma or GED required.
• Previous retail or customer service experience preferred.
• Team player with strong communication and interpersonal skills.
• Proven track record achieving sales goals and takes accountability for results.
• Positive and self‑motivated to win every customer.
• Consistently demonstrate accountability, reliability, and professionalism.
• High energy and results driven.
• Adapts positively to change and has strong problem‑solving skills.
• Ability to multi‑task, while keeping the customer the top priority.
• Able to work various shifts, including weekends and holidays.
• Comfortable standing for long periods of time; must be able to lift up to 30 pounds.

J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Entry level

Part‑time

Sales and Business Development

Retail