Software Engineer – Exempt

Job Title:

Software Support Engineer I

The Software Support Engineer will act as 3rd tier support, representing the R&D team in investigating and supporting products in the field. This customer-facing role requires professional communication and presentation skills. The engineer will address support requests, which may require travel to customer sites to understand their operating environment and identify root causes of field issues.

• Become a subject matter expert on the full suite of product offerings.
• Engage remotely and on-site with customers to investigate and document product issues.
• Collaborate with support and services teams, providing technical documentation as needed.
• Provide support and code changes for the cloud-based demo website used for sales and training.
• Thoroughly document and share field observations with the R&D team.
• Engage in Beta Pilot and Limited Market Release efforts for new products.
• Collaborate with engineers cross-functionally to develop new product features and capabilities.
• Be available for after-hours or weekend support in emergency customer situations.
• Provide guidance to customers on configuring their environments for optimal product use.
• Support efforts to ensure products are available for demonstration by the Sales Team.
• Examine product code to identify root causes of issues and develop fixes.
• Participate in cross-functional reviews of field issues.
• Provide feedback to the R&D team on how to make products easier to deploy and support in the field.
• Travel to customer locations with minimal notice when needed.

• Bachelor’s degree in computer engineering, software engineering, or computer science.
• Experience with C# programming language or similar.
• Effective communication skills, both verbally and in written form.

• Experience with SQL Server or other relational databases.
• Experience with non-relational databases such as Mongo
  
  DB.
• Experience with Rabbit
  
  MQ or similar messaging systems.
• Experience with cloud environments such as AWS or Azure.
• Experience with Active Directory for authentication and authorization.
• Experience with virtualization technologies, including VMWare and Azure.
• Understanding of networking concepts and troubleshooting.

The position is based in Lafayette, Colorado, with 40 hours per week on-site for four days and one day remote. Up to 50% travel may be required to customer locations. The role involves working with patient monitors and Remote Monitoring and Connectivity solutions, helping to improve patient outcomes globally. The work environment fosters commitment to the mission of alleviating pain, restoring health, and extending life for millions worldwide.

This is a Contract position based out of Lafayette, US-CO.

The pay range for this position is $35.00 – $40.00/hr eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may depend on your job subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan — Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Lafayette, CO.

This position is anticipated to close on Oct 15, 2025.

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email for other accommodation options.