Sales Process Specialist Supervisor

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Keysight's Americas Sales Organization is growing, and we want our District Managers and Account Managers spending their time with customers. The Sales Process Specialist Supervisor leads a team of nine or more Sales Process Specialists and plays a central role in shaping what this team does. You will identify the administrative and operational tasks that pull the field away from selling, define which of those the team should own, and make sure every district and account manager across the US, Canada, and Latin America has the support they need.

This is a player/coach role. You will lead and develop the team while also rolling up your sleeves to do the work alongside them, especially as the scope of the function is being defined and built.

• Partner with District Managers and Account Managers to understand where administrative work is consuming selling time.
• Identify, prioritize, and define the key tasks the Sales Process Specialist team should own, and refine that scope as the organization's needs evolve.
• Design clear handoffs and engagement models between the field and the support team so everyone knows what support is available and how to access it.
• Track and report the impact of the team's work, including time returned to the field.

• Work with Senior Sales Directors to understand district priorities and make sure all districts are adequately supported.
• Monitor workload and support levels across districts, identifying gaps and rebalancing resources as needed.
• Establish service levels and feedback loops so support quality is measured and continuously improved.
• Serve as the escalation point for support needs and process issues from the field.

• Lead, coach, and develop a remote team of 9+ Sales Process Specialists, setting clear expectations and performance goals.
• Actively perform support work alongside the team, particularly for complex, new, or high-priority tasks.
• Assign work across districts and time zones to deliver responsive, consistent support.
• Build a culture of ownership, accountability, and continuous improvement within a distributed team.

• Define, document, and standardize processes and procedures that improve efficiency across ASO.
• Identify bottlenecks, redundancies, and inconsistencies across districts and drive resolution.
• Develop training materials, playbooks, and standard work so the team's support scales as ASO grows.

• Partner with IT and Sales Operations to equip the team with the tools, systems access, and automation needed to work efficiently.
• Represent the field's requirements in system enhancements and new tool rollouts.
• Identify opportunities to use automation and AI to reduce manual work.

• 5+ years of experience in a sales administration, sales operations, or sales support role.
• Experience leading or supervising a team, including working as a player/coach; remote team experience preferred.
• Demonstrated ability to assess a workflow, identify inefficiencies, and define practical processes that others adopt.
• Comfort working in a role where scope is still being shaped, with the judgment to prioritize what matters most to the field.
• Proficiency with CRM platforms (e.g., Salesforce) and Microsoft Office, especially Excel.
• Strong communication and relationship skills, with the ability to work credibly with district and sales leadership.
• Ability to travel occasionally (up to [10-15]%) for team meetings, district visits, and sales events.
• Bachelor's degree or equivalent experience.

• Experience supporting a technical or B2B sales organization, ideally in electronics, test and measurement, or high-tech.
• Process…