Retail Service Specialist

Retail Service Specialist

Retail Service Specialist at O'Reilly Auto Parts

Compensation: $14.81 - $21.00 per hour. Additional compensation may include annual, quarterly performance premiums or other amounts, depending on schedule, facility, season, or specific work performed.

Essential Job Functions:

• Lead store team members in providing excellent customer service to retail and professional customers.
• Supervise customer service levels on the retail showroom, including team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
• Ensure telephone is answered according to company policy.
• Process buy online/ship to store, hub and store to store transfers, and DC add orders promptly; notify customers on shipment arrivals.
• Handle special orders and outside purchases efficiently following procedures, using the electronic outside purchase order ledger.
• Handle retail customer returns and exchanges efficiently and friendly; issue refunds accurately and process or stage returned merchandise correctly.
• Invoice all merchandise, including core charges and warranties, before product leaves the store.
• Communicate Zipline messages, Image Maker and merchandising tasks, delegating and ensuring completion.
• Enforce adherence to posted work schedules; ensure clock‑in/out and approval of schedule changes follow company policy.
• Perform store opening/closing duties: day‑end procedures, securing money and deposits, preparing bank deposits, ensuring night security lights, locking doors, arming/disarming alarms, securing delivery vehicles.
• Perform any additional duties as assigned.

Skills / Education / Knowledge / Experience / Abilities:

Required:

• Strong communication skills
• Ability to obtain RSS Certification

Desired:

• Retail sales experience, preferably in auto parts
• Automotive systems and repair knowledge
• ASE Certification
• Fluency in multiple languages (Spanish highly desired)

Total Compensation Package:

• Competitive wages & paid time off
• Stock Purchase Plan & 401(k) with employer contributions starting day one
• Medical, dental, & vision insurance with optional FSA
• Team member health/wellbeing programs
• Tuition educational assistance programs
  
  Opportunities for career growth

Equal Opportunity

Employer:

O’Reilly Auto Parts is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin or ancestry, sex, gender identity, sexual orientation, pregnancy, age, veteran status, uniformed service member status, physical or mental disability, genetic information, or any other protected class per applicable law. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act.

If you need a reasonable accommodation, email  or call  option 1.

Contact: For accommodations or application questions, email  or call  option 1.