Case Specialist II- Internal Case Manager

A Case Specialist provides enhanced case management to a small caseload of Boulder County residents enrolled in an HCBS Waiver who are diagnosed with IDD, a Brain Injury or Autism, who have ongoing, intense needs. Case Specialist supports individuals in a thorough, robust way which prevents crisis, emergency or urgent situations from occurring.

• Establishes and maintains increased knowledge about the HCBS waivers and offerings.
• Attends regular case management team meetings to stay engaged with current rules/regulations and policies/procedures regarding case management.
• Stays up to date on community resources and shares responsibility in updating the Resource Library.
• Provides ongoing case management services for a small caseload of either adults or children living in Boulder County who have ongoing, intense needs.
• Participates in IDT, Completion of timely, accurate, professional case notes within established deadlines, completes service plan revisions, IP meetings and assessments as needed.
• Ensures all required documentation for ongoing funding and benefits is in accordance with applicable Federal, State, and Imagine! rules and regulations.
• Provides troubleshooting for issues when generating service plans in the designated state system and subsequent correspondence with the state to resolve such matters.
• Collaborates with local advocacy agencies, public assistance programs, service providers and when necessary, child/adult protection services, and law enforcement.
• Establishes and maintains expertise in various types of Medicaid, Medicare, SSI, SSDI, Trusts, TANF, subsidized programs, housing and other public benefits.
• Establishes and maintains relationships with the Boulder County Department of Human Services (DHS). Works closely with DHS to prevent or remedy service eligibility breaks due to Medicaid recertification requirements.
• Establishes and maintains relationships with local SSA offices. Navigates individuals’ challenges with SSDI/SSA and assists in solution development and implementation.
• Communicates with and helps individuals navigate the public benefits and resources for which they are eligible including Housing Choice Vouchers.
• Provides caseload coverage in times of high turnover.
• Regularly attends Application Workshops
• This position requires regular use of a personal mobile device such as a smartphone or tablet.
• This position requires regular use of a personal vehicle with liability insurance that meets Imagine! standards.
• Other duties as assigned

• Solid skills in working with people with developmental disabilities and/or their families.
• Solid independent judgment and discretion in monitoring, advising, and advocating for individuals and their families.
• Strong knowledge of family dynamics.
• Ability to work independently and prioritize tasks/goals for self and others.
• Ability to use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Ability to work effectively in a team setting.
• Effective and professional written and verbal communication skills with individuals and groups at all professional levels.
• Strong planning and organizational skills.
• Effective and creative negotiator and problem solver. This includes an ability to provide crisis intervention as well as mediate disputes.
• Ability to work efficiently with various technology including word processing software, e-mail, databases, medical software and general internet skills.
• Possession of a valid driver’s license and ability to meet Imagine! driving requirements.

• Bachelor’s Degree in Human Services highly preferred.

• One-year experience as a Case Manager required.
• Experience with public benefit systems…