Customer Service Specialist

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This position is responsible for providing work management support for Distribution, Customer Experience & Services, while working within the parameters of established processes and standards. This position may also be utilized to provide basic administrative support to multiple managers and serves in a non-exempt capacity. This position is accountable for providing accurate and timely work results which support safety, reliability, storm restoration, and cost management while providing quality customer service.

• Provide work management support for Distribution, Customer Experience & Services within established processes and standards.
• Provide basic administrative support to multiple managers as needed.
• Support safety, reliability, storm restoration, and cost management while delivering quality customer service.

• Demonstrates excellent customer skills
• Possesses effective written and verbal communication and interpersonal skills
• Collaborates effectively in a team environment
• Demonstrates knowledge of Microsoft Office software
• Exhibits flexibility and dependability during normal work schedule and emergency storm restoration
• Effectively manages stressful situations
• One to three years of providing customer service support
• Proficient in Microsoft Office software
• Knowledgeable of Delivery Operations processes and work management and related computer applications

• Entry level

• Contract

• Other

• Facilities Services