Customer Success Team Member

There’s a lot to love about working with us. Self-motivated people thrive in our energetic creative atmosphere, because their idea could be the next great innovation. We’re always looking for enterprising employees, contact us today!

Eventlink ® is the best-in-class event scheduling software for schools’ athletic departments and main office. Eventlink ® includes e-contracts, online stores, camp registrations, and messaging. The Eventlink ® app has over 100,000 users..

As School Datebooks continues to print datebooks for schools around the world, SDI Innovations is also part of the digital future. Eventlink ® coordinates a robust collection of times, dates, contracts and contacts for our customers, allowing them to schedule their days and nights as they see fit. A combination of market knowledge, connections, and willingness to invest in the future make Eventlink ® a powerful brand for the company.

Lafayette, IN

Eventlink ® is the fastest growing athletic scheduling software among high schools in the Midwest and our team is looking for another great Customer Success team member. We pride ourselves in outgoing customer support and doing what it takes to make our customers successful in every aspect of Eventlink ® . Our proactive attitude has earned us a 100% retention rate over five years with our Indiana Customers.

Our new Customer Success team member will join the rest of our Customer Success Team in handling incoming support calls, emails, and chats. We are a software company, so this new team member should have a high level of comfort with software. Excellent over-the-phone and written communication skills are also a must.

• Field incoming customer service questions from Athletic Department Staff, Game Officials, Fans, etc.
• Make proactive calls when we notice issues
• Train our customers both over Zoom and in person
• Suggest other areas of our software that can help the customer be successful

You might be exactly who we’re looking for if you’re a multitasker and can learn on the fly. We are constantly updating our program and the ability to learn quickly and on your own is key. A 4-year degree or equivalent work experience is also preferred for this role.

We’re looking to fill this position immediately. Please submit your cover letter and resume so we can get started!