Customer Solutions Engineer

Customer Solutions Engineer at Rea Magnet Wire – Lafayette, IN

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Overview

Plays a crucial role in ensuring the consistent quality of products and processes, contributing to customer satisfaction and overall business success. Works internally with plant quality team and Technology focused on identifying, resolving, and preventing quality issues within a product or process (EV focus). Analyzes data, implements quality control measures, and works with cross-functional teams, internally and at the customer, to ensure products meet standards.

Serves as a technical resource at the customer for process and product improvements.

Responsibilities

• Problem Identification:
  Uses technical skills and knowledge to identify and analyze the root causes of quality issues internally and within the customer application.
• Solution Development:
  Develops and implements solutions to address identified problems, such as process improvements, product design modifications, or training programs.
• Data Analysis:
  Gathers, analyzes, and interprets quality data to identify trends and patterns.
• Quality Control Implementation:
  Designs and implements quality control processes, procedures, and systems to ensure consistent product quality.
• Collaboration:
  
  Works closely with engineering, manufacturing, operations and customers to ensure customer product quality and application standards are met.
• Documentation:
  Creates and maintains quality documentation, including quality plans, procedures, and reports.
• Compliance:
  Ensures compliance with relevant industry standards, regulations, and quality management systems.
• Continuous Improvement:
  Identifies opportunities for continuous improvement in processes, products, and quality systems.
• Customer Onsite Support:
  Travels to customers and participates in customer visits at Rea and customer plants; participates in customer audits as a support function to the Quality team.
• Performs other work-related duties as assigned.

Qualifications / Requirements

• Bachelor’s degree in Engineering or relevant field
• Five (5) years of experience in a customer-facing engineering position
• Technical Proficiency: ability to understand our products and how they are used by customers
• Problem Solving: ability to diagnose and resolve complex technical issues efficiently
• Communication: clear and effective communication with customers and internal teams
• Adaptability: comfortable working in diverse environments, adjusting to new technologies and dynamic schedules (including travel to customers estimated at 50%)
• Time Management: efficiently manage multiple service calls and prioritize tasks
• Customer Service Orientation: focused on delivering high-quality service and ensuring customer satisfaction
• Continuous Learning: stay updated with latest tools, technologies and industry standards
• Excellent computer skills including Word, Excel, PowerPoint, and Outlook
• Estimated travel: 50%

Desired Qualifications

• Proficiency with Mini-Tab
• Prior automotive experience helpful
• Knowledge/Experience with IATF 16949

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Information Technology

Industries:
Appliances, Electrical, and Electronics Manufacturing