Universal Banker Supervisor

Universal Banker Supervisor at Horizon Bank

The Universal Banker Supervisor will support the operations of the Universal Banker team as delegated by management and solve complex issues related to customer transactions. Serve as trainer/mentor to new hires and provide ongoing coaching/training to advisors. Perform regular Universal Banker duties in conjunction with supervisory responsibilities.

Process customer transactions and new account opening timely, efficiently, and accurately. Originate new deposit accounts and consumer loans. Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. Probe for information regarding customer’s needs and provide effective solutions. Demonstrate high initiative, leadership, and mastery of bank products and services, staying up to date on changes.

• Support operations of Universal Banker team as delegated by management.
• Serve as trainer/mentor to new hires and provide ongoing coaching/training to advisors.
• Process customer transactions, new account opening, account maintenance, and related tasks.
• Originate new deposit accounts and consumer loans.
• Initiate, enhance and maintain customer relationships by providing Exceptional Service and Sensible Advice.
• Probe for customer needs and provide effective solutions.
• Demonstrate initiative, leadership and mastery of bank products and services.

• High school diploma or equivalent.
• 3+ years of experience as a Universal Banker or the equivalent preferred; supervisory experience preferred.
• Strong knowledge of bank products and services, and the ability to keep up to date on changes.

Horizon Bank is a proud Equal Opportunity Employer | Disability | Veteran Employer.