Medical Billing & Collections Specialist

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider-we're a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at

Overview and Responsibilities

Summary

We are seeking a dedicated Medical Billing & Collections Specialist for our Billing Center. In this position you will be responsible for the collection of all Billing Center Accounts Receivables.

Essential

Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

* Contacts payer, patient or store as appropriate

* Documents all collections activity in IMBS patient collections notes and on the collections daily work sheet and sends completed sheet to Collections Supervisor

* Documents work performed/action taken on AR Aging Report and/or Over/Under Report

* Process all Payer appeal requests within the time frame required by the Payer

* Processes all approved adjustments

* Processes doctor and insurance changes

* Processes Financial Assistance applications

* Processes Hospice/Nursing Home Delivery Tickets

* Processes rejections and denials to determine if the claim needs to be refiled or submitted for an appeal with the payer

* Reviews amounts on the over/under report

* Reviews patient information in IMBS to determine why the claim is unpaid, if an adjustment is valid and whether additional approval is required

* Sorts and logs incoming correspondence

* Performs other duties as assigned

Qualifications

Employment is contingent on

* Background check (company-wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.

* Drug screen (when applicable for the position)

* Compliance with healthcare facility credentialing process (when applicable for the position)

* Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required

Education and/or Experience

* High school diploma or GED equivalent, required

Preferred

Education and/or Experience

* One to three years of related prior work experience in a team-oriented environment

* Experience in medical field and administrative record management, preferred

* Strong customer service background

Skills and Competencies

* Effectively communicate in English; both oral and written

* Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

* Maintain confidentiality, discretion and caution when handling sensitive information

* Multi-task along with attention to detail

* Self-motivation, organized, time-management and deductive problem solving skills

* Work independently and as part of a team

Machines, Equipment and Technical Abilities

* Email transmission and communication

* Internet navigation and research

* Microsoft applications;
Outlook, Word and Excel

* Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

* Lifting may be required at times

* Requires sitting, walking, standing, talking and listening

* Requires close vision to small print on computer and/or tablet and paperwork

Rotech Information

Benefits

* Generous paid time off and paid…