Intake Specialist Brownsburg & Lebanon

To serve low-income households by providing intake and eligibility determination for the Energy Assistance Program and other programs as provided by the Area IV Agency designated Community Action Program Counties:
Boone, Carroll, Clinton, Hamilton, Hendricks, Tippecanoe, and White.

• Conduct client assessments to determine energy assistance program eligibility.
• Complete all required paperwork accurately and in a timely manner consistent with the program regulations as necessary.
• Accurately enter all necessary information from applications into the required data system.
• Attend relevant trainings to obtain skills and training to enhance program related knowledge, as required.
• Work in cooperation with other staff to implement the Assigned Program(s) according to State and Federal Guidelines.
• Work with other community agencies, as the need arises, in cooperative effort to serve the client in the Area IV Agency counties.
• Answer phone calls, inquiries, schedule appointments, take and respond to messages.
• Maintain flow of files and re-file, as required.
• Adhere to professional standards of conduct, confidentiality, and all other ethical and legal standard of conduct.
• Network and develop contacts with other community agencies and businesses throughout ALL.
• Area IV Agency EAP Counties to increase awareness of the Energy Assistance Program and Area IV Agency.
• Assist with community outreach activities throughout ALL Area IV Agency EAP Counties to increase awareness and participation in the Energy Assistance Program.
• Other duties as assigned by the EAP Coordinator, Deputy Director of CAP, or Executive Director.

• High school diploma or equivalent and one (1) year experience working with the public.
• Must possess excellent oral and written communication skills and be able to effectively communicate with staff, clients, and inter/intra agencies.
• Must possess the ability to evaluate and react to change in positive and productive manner.
• Must possess the ability to organize and multi-task as well as exercise critical thinking skills to solve problems and perform mathematical calculations with a high level of accuracy.
• Must possess strong computer skills and have the ability to learn new systems and programs.
• Must have the ability to maintain client confidentiality and to exercise ethical judgment, integrity, dependable), ???