IT Field Support Technician_Lafayette

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Gr8ttek is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor, the Field Specialist will perform a variety of hardware-focused, break‑fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities and to make decisions based on established department and company guidelines.

• Communicating clearly in written and verbal form
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues
• Providing customer break‑fix support for designated equipment
• Possess excellent customer service skills

• Typically requires technical school certification or equivalent and 1–2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and/or move various computer equipment up to 50 lbs
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance (additional requirements may exist if offer of employment is extended)
• Must own a basic repair tool kit

$40 per call / $5 per call per diem
Dell/Lenovo Certifications

Entry level

Part-time

Information Technology

Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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