Desktop Support Technician

compucomstaffing
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our client is looking for a qualified desktop support technician to support the team onsite in lafayette, in.

• repair, test, image and clean pc's, laptop, monitors, printers, and other related hardware
• maintain, analyze, and troubleshoot software and computer peripherals. Ability to set up, configure, and add all hardware
• perform install, move, add, and change
• large imac events expected for client printer migration and pc refreshes
• ensure that all tickets requiring follow-up work and/or calls receive appropriate attention
• comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer's site
• back up and burn end user data
• assist in developing and documenting improvements to current processes
• assist other coworkers in resolution of end users' technical issues across the program
• assist site leader in the execution of established processes and escalations
• assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment
• perform backup, recovery, and security procedures both planned or during emergency
• follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• assist with diagnoses of network hardware and performance problems
• perform approved installation, configuration, and maintenance of physical network
• perform network system administration task both planned or during emergency

• experience with asset management
• 3 to 6+ years’ experience supporting pc hardware and software, comfortability with limited support for server and network equipment
• deep understanding of diagnosing, troubleshooting, replacing pc/laptop hardware internal components (motherboard, hard drives, ram, cpu), and understanding of troubleshooting pc software (windows blue-screen, outlook, connect network printers) as well
• get work done independently; dependable availability to work scheduled hours
• strong understanding or work experience of server and network support within an enterprise. Support being provided is hands and feet
• use a confident, positive attitude to deliver great customer experience and to be invigorated by constant personal interaction
• working experience or strong understanding of enterprise technologies (office 365, win
  10 professional, imaging, and ticketing systems
• having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• managing stress while being able to deescalate tense users is a key attribute
• demonstrate high energy given fast-paced environment
• ability to handle multiple projects
• experience working in an enterprise environment
• ability to independently lift up to 40lbs, bend, crawl in order to support customer computer systems
• ability to be on feet and physically walk potentially a good portion of the day while visiting customers work areas
• ability to work with strong personalities
• trusted to work proactively given limited site it leadership

the rate for this position is between $21.00 - $28.00 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements:

• medical insurance
• dental insurance
• vision insurance
• life insurance
• ad&d insurance
• disability plans
• employee…