Desktop Support Technician II

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Job Description # Desktop Support Technician II USApply
** Job#: 3056324
***
* Job Description:

** Desktop Support Technician II
*
* Location:

** Lafayette, Indiana (On-site)
*
* Contract:

** 3-6 months then will convert to a permanent employee
** Schedule**: M-F 8AM-5PM
*** Email updated resume to Julissa at  to apply
*** Role Overview This employer is seeking a skilled and dedicated Desktop Support Technician II to join a dynamic team in Lafayette, Indiana. The selected professional will provide essential technical support, ensuring system reliability and resolving hardware and software issues promptly. This position requires hands-on troubleshooting and excellent customer service skills to support end-users effectively. The ideal candidate will have strong technical knowledge, adaptability, and the ability to work in a fast-paced environment.

Key Responsibilities
* Resolve technical issues related to hardware, software, and network connectivity for local end-users.
* Install, configure, and maintain desktop computers, laptops, printers, and peripheral devices.
* Diagnose and troubleshoot operating system issues, application errors, and connectivity problems.
* Perform system builds, upgrades, and imaging tasks at nearby facilities as required.
* Provide on-call support during scheduled rotations to address critical technical issues.
* Document support activities, system configurations, and resolution steps in the ticketing system.
* Maintain compliance with site-specific guidelines and safety procedures.

Required Qualifications
*
* Education:

** High School Diploma or equivalent technical training is required.
*
* Experience:

** Candidates must possess 3 to 7 years of hands-on desktop support or related technical experience.
** Technical

Skills:

** Proficiency in Microsoft Word, troubleshooting Windows operating systems, configuring computer hardware, and utilizing ticketing systems is required. Candidates must also have a valid driver's license for travel between nearby operational sites.  
* Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Our commitment to excellence is reflected in many awards, including Clearly Rateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
** Everforth Apex uses a virtual recruiter as part of the application process. Click  here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

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** Everforth Apex Benefits Overview:
Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a Support Linc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts.

In terms of professional development, Everforth Apex hosts an…