Desktop Support Technician

We are seeking an experienced Desktop Support Technician to provide onsite technical support in an enterprise environment. This position will support PC/laptop hardware and software, deskside break/fix issues, IMAC activities, server and network support, and various IT projects.

• Repair, test, image, and clean PCs, laptops, monitors, printers, and related hardware.
• Diagnose and troubleshoot PC/laptop hardware, including motherboards, hard drives, RAM, and CPUs.
• Troubleshoot Windows, Outlook, network printers, blue-screen errors, and other software issues.
• Install, configure, move, add, and change hardware and equipment.
• Support large IMAC projects, including printer migrations and PC refreshes.
• Maintain and track IT assets.
• Manage support tickets and ensure required follow-up is completed.
• Assist with server installations, configurations, upgrades, patching, backups, recovery, and maintenance.
• Provide hands-on support for network hardware and troubleshoot network performance issues.
• Perform approved installation, configuration, and maintenance of physical network equipment.
• Provide face-to-face technical support to end users.
• Back up and transfer end-user data.
• Assist with documenting and improving IT processes.
• Support coworkers with resolution of technical issues.
• Assist the Site Leader with established processes and escalations.
• Manage multiple projects and priorities.

• 3–7 years of experience supporting PC hardware and software; flexibility may be considered depending on available talent.
• Strong hands-on experience diagnosing, troubleshooting, and replacing internal PC/laptop components.
• Strong Windows and software troubleshooting skills.
• Understanding or experience with server and network support in an enterprise environment.
• Experience with asset management and IMAC activities.
• Ability to work independently and maintain dependable attendance.
• Strong customer service and face-to-face communication skills.
• Ability to manage multiple projects.

• Customer Service: Confident, positive attitude and comfortable with frequent face-to-face interaction.
• PC/Laptop Hardware & Software Troubleshooting: Motherboards, hard drives, RAM, CPU, Windows, Outlook, network printers, etc.
• Server & Network Support: Strong understanding or experience supporting enterprise server/network environments.
• Dependability: Able to work independently, complete assigned work, and maintain reliable attendance.

• Health insurance
• Health savings account
• Vision insurance
• Flexible spending accounts
• Life insurance

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.