Supervisor, Management, Operations Manager

Supervisor

Location:

Malibu Jack's Lafayette
Position Type:
Part Time

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high‑energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 2019 to a national portfolio of award‑winning venues, including Scene
75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list  for 1,408 percent three‑year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go‑karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high‑impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company‑wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team‑member well‑being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart.

Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

The Supervisor position assists the Operations Managers and General Manager with real‑time operations that facilitate the maximization of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and economic goals.

• Assist managers in overseeing the daily operations of all crew at your facility
• See that stand‑up meetings pre‑shift are completed
• Document attendance issues following attendance policy
• Ensure inspections are completed. Problems must be tagged, reported & follow‑up
• Verify that the park is clean. Delegate cleaning duties to team members
• Timekeeping – Approve times. Ensure that management staff at your facility are approving clock‑in/out punches each shift. This must be done each shift.
• Complete daily schedule template the previous day to ensure all positions are covered
• Assess team and move crew around as needed
• Assess team for training and re‑training needs
• Field guest complaints
• Assist Operations Managers in completion of guest and team member incident reports as needed
• Help Manager ensure reports are completed and turned in within 24 hours
• Ensure team members who are injured are retrained if that was the cause
• If team member needs medical attention call Safety Manager immediately
• Perform other duties and responsibilities as required or requested.

• Support GM’s goal of ensuring team meets or exceeds turn‑over times
• Assist with ride audits if needed. Retrain/coach as needed
• Update stand‑up meeting info. Communicate to other operations managers if something is added or changed
• Ensure facility is well maintained. Notify GM if something needs to be fixed.

• High School diploma or GED equivalent required
• Experience supervising, coaching and developing staff.

Position Type/Expected Hours of Work

• This is a part‑time position and hours of work and days are determined by the General Manager. Evenings, weekends and some holidays are required as job duties demand.

The physical demands described here are representative of those that must be met by a crew member to successfully perform the essential functions of this job.

• While performing the duties of this job, the crew member is regularly required to talk or hear.
• The employee frequently is required to stand; walk; bend; use hands to handle, or feel; and reach with hands and arms.
• Could lift at times up to 50lbs.

Five Star Parks & Attractions participates in the E-Verify program.

Five Star Park &…