Team Leader, Management

Overview

Join to apply for the Team Leader role at H&R Block
.

Our Company:
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive for a high performing, connected culture where everyone feels like they belong. We are committed to a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

Our door is always open to those who embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play.

As a Team Leader, you’ll provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager to develop tax office associates, deliver an outstanding client experience, and achieve office growth objectives. You will also serve as a knowledgeable resource on tax topics and products for associates.

• Lead and develop a tax office team to deliver high-quality client service and achieve growth objectives.
• Partner with the District General Manager to create and implement office-level growth plans, including developing local partnerships and managing office community involvement.
• Assist in recruiting and interviewing candidates for tax office associate positions.
• Serve as the point of contact for on-site escalated client service concerns; ensure clients are scheduled properly and conflicts are resolved.
• Manage daily activities to ensure all tax office work is completed on time with attention to quality and priorities.
• Train and coach associates to meet Service Standards and recognize outstanding contributions; lead daily team meetings and communicate essential information.
• Prepare associate work schedules, ensure accurate timekeeping and overtime management.
• Prepare tax returns as required and conduct timely performance reviews; address performance concerns with the Associate Relations Center as needed.

• Prior experience in customer service, a supervisory/leadership role, or similar position.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office and the ability to work independently with minimal supervision.
• Flexible work schedule and adaptability to business needs.
• High school diploma or equivalent or higher.

We invest in our people and support their total well-being through benefits and programs designed for health, wellbeing, and financial wellness. Examples include:

• Employee Assistance Program with Health Advocate
• Wellbeing program (Better You) to promote healthy habits
• Neurodiversity and caregiver support
• Discounts on everyday items and services
• Medical coverage, 401k, and Employee Stock Purchase Plan (eligibility applies)
• Benefits details at

We are committed to building a connected culture where trust, care, and collaboration help everyone feel safe to bring their authentic self to work and belong to a larger team. H&R Block is an equal opportunity employer, welcoming diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Note:

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

Location:

Lafayette, IN