General Manager

General Manager
Location: Malibu Jack's - Lafayette, IN
Position Type: FT Salary

Five Star Parks & Attractions is the largest privately owned operator of family entertainment centers in the United States, with 28 high‑energy destinations across 13 states. Headquartered in Charlotte, North Carolina, the company has grown rapidly from just three locations in 201 можно to a national portfolio of award‑winning venues, including Scene
75, The Track Family Fun Parks, Malibu Jack’s, Fun Land, Celebration Station, Craig’s Cruisers, and more. Recognized on the 2024 Inc. 5000 list  for 1,408 percent three‑year growth, Five Star Parks continues to lead the way in innovation, guest experience, and operational excellence in the amusement and hospitality sector.

Our venues fuse go‑karts, arcades, bowling, VR, thrill rides, and immersive dining into vibrant, high‑impact environments that inspire all generations to play, connect, and create unforgettable memories. We are rooted in a company‑wide promise of being Safe, Clean, and Fun—demonstrating our uncompromising commitment to guest and team‑member well‑being, pride in welcoming and immaculate facilities, and a playful, edgy spirit that sets us apart.

Internally, we foster a culture of integrity, accountability, inclusiveness, and performance, empowering team members to think boldly, own outcomes, and deliver Five Star moments every day. With the scale of a national platform and the heart of a local host, Five Star Parks is a dynamic workplace where operational excellence, innovation, and fun converge—every day is an opportunity to elevate play.

Five Star Parks & Attractions creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit.

General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To be successful in this role, you should be a thoughtful leader and a confident decision‑maker, helping our people develop and be productive, while ensuring our profits are maximized.

• Supervise staff of anywhere from 40-80+
• Design strategy and set goals for growth
• Oversee recruitment and training of new employees
• Prepare regular reports to corporate management (i.e. receipts, payouts, P&L, etc)
• Oversee day‑to‑day operations
• Provide solutions to issues (e.g. profit decline, employee conflicts, loss of business to competitors)

• Work with Recruiter to schedule and conduct candidate interviews and orientations
• Oversee training of employees at your location
• Train and communicate with Shift Manager positions on a daily basis
• Be guda familiar with our Embed swiper system and Centeredge POS system
• Handle escalated customer complaints, issues, or questions as needed
• Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities
• Communicate daily with team members
• Maintain a safety‑')