Assistant Restaurant Manager

Assistant Restaurant Manager

Assists the Restaurant Manager in building a dedicated team that delivers friendly guest experiences and drives profitable sales. Supports the development of crew and shift leaders, and fulfills all accountabilities assigned by the Restaurant Manager.

• Recruit, hire, onboard, and develop employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members

• Create and maintain a guest‑first culture in the restaurant
• Ensure all shifts are appropriately staffed to meet guest service goals
• Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure brand standards, recipes, and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality, and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

• Control costs to maximize profitability
• Execute all in‑restaurant marketing promotions in a timely manner
• Execute new product roll‑outs, including team training, marketing, and sampling
• Drive sales goals and track results

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age (where applicable)
• Basic writing skills
• High school diploma or equivalent
• Math and financial management knowledge

• Understands and exceeds guest expectations, needs, and requirements
• Develops and maintains guest relationships
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions and commits to follow‑through
• Resolves guest concerns by following brand‑recommended guest recovery process

• Sets and maintains high standards for self and others; acts as a role model
• Consistently meets or exceeds goals
• Contributes to overall team performance; understands how role relates to others
• Sets, prioritizes, and maintains focus on important activities
• Interpret reports to establish goals and deliver results
• Seeks ideas and best practices from others, teams, and networks, applying this knowledge to achieve results

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent recurrence
• Empowers others to make decisions and resolve issues

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration and teamwork
• Leads others; negotiates and takes effective action

• Identifies and communicates team goals
• Monitors progress, measures results, and holds others accountable
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee strengths, accomplishments, and development
• Listens, seeks mutual understanding, and welcomes sharing of information, ideas, and resources

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts, ensuring consistency with policies and procedures
• Escalates issues as appropriate
• Develops direct reports and others
• Works collaboratively with employees to create individual development plans to strengthen knowledge and skills
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities

• Understands guest and competition; translates and applies own expertise to address business opportunities
• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
• Has a working knowledge of profit and loss and other key financial measurements to identify business trends, make adjustments, and set goals
• Understands, analyzes, and communicates key performance and profit levers and manages them accordingly

Mid‑Senior level

Full‑time

Management and Manufacturing

Restaurants