PT Customer Experience Representative Lafayette Regional Airport

PT Customer Experience Representative – Lafayette Regional Airport

Overview

Enterprise Mobility operates the Enterprise Rent‑A‑Car, National Car Rental, and Alamo brands and is frequently recognized as a top workplace. We are hiring for a Customer Experience Representative (CXR) at the Lafayette Regional Airport location. This role provides friendly, efficient transactions and promotes company products to deliver a positive customer experience.

Pay – $16.62 per hour.

Location – 200 Terminal Drive, Lafayette, LA.

Schedule

• Thursday: 2:00 pm – 10:00 pm
• Friday: 2:00 pm – 10:00 pm
• Saturday: 2:00 pm – 10:00 pm

Benefits (We Offer)

• Paid time off
• Employee rental‑car discounts
• Training and development

Note:

This is a sales position; candidates must have a strong desire to work in sales.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and conditions, vehicle features, and other services.
• Use company‑approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and additional equipment.
• Offer additional assistance such as directions, maps, local area information, and service details.
• Answer incoming calls for reservations, quotes, and general inquiries.
• Place outgoing calls for callback management and other assigned calls.
• Assist in assessing the condition of the rental vehicle upon return.
• Notify management of any customer or vehicle problems and required maintenance.
• Continuously build knowledge and skills, pursuing on‑the‑job training and any company‑sponsored classroom training.
• Perform miscellaneous and backup duties as assigned.

Qualifications

• At least 18 years old.
• High school diploma or GED required.
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with no more than 2 moving violations or at‑fault accidents in the past 3 years, and no drug or alcohol related convictions in the past 5 years.
• Authorized to work in the United States without requiring work authorization sponsorship.
• Strong desire to work in a sales role.

Equal Opportunity Employer—Disability/Veterans.